Assistant Maintenance Manager

The Red Carnation Hotel Collection (Red Carnation Hotels); Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dedicated Maintenance Manager to oversee the daily operations of the Maintenance department. This role is crucial for maintaining high standards of building maintenance, ensuring compliance with health and safety regulations, and managing a skilled team. The ideal candidate will have extensive experience in a hotel environment, a strong technical background in electrical and mechanical systems, and a commitment to delivering exceptional service. Join a team that values your expertise and fosters a positive work environment while contributing to the upkeep of a prestigious hotel.

Qualifications

• 5+ years of experience in general maintenance and facilities management.
• NQF Level 5 certificate or equivalent in electrical/mechanical fields.

Responsibilities

• Manage daily maintenance operations and ensure compliance with health and safety standards.
• Lead a maintenance team and conduct property assessments for improvements.

Skills

Building Maintenance

Electrical Systems

Plumbing

Air Conditioning

Stock Management Control

Health and Safety Standards

Financial Understanding

Communication Skills

Education

NQF Level 5 Certificate

Trade Test Certificate

Tools

Microsoft Office

Job description

Job Purpose

To ensure the smooth running of the day-to-day operation of the Maintenance department and the upkeep of the Hotel and grounds, focusing on building maintenance projects and implementing a proactive preventative maintenance program. The role emphasizes cost minimization without compromising quality and efficient use of labor, while ensuring compliance with Occupational Health and Safety and Environmental Laws.

Employee Value Proposition

This position offers routine work with unpredictable opportunities to apply technical skills daily while leading a highly effective team within clearly defined standards and expectations. Your maintenance expertise will be recognized and valued.

Organisational Positioning

• Department: Maintenance
• Reporting to: Maintenance Manager / Rooms Division Manager
• Location: The Twelve Apostles Hotel Premises

Minimum Experience or Qualifications Required

• NQF Level 5 certificate as an electrical and/or mechanical technician or equivalent trade test certificate
• At least 5 years’ experience in general maintenance, building facilities management, or construction project management, including 3 years in a 4/5* hotel environment in a maintenance management role
• Experience with Stock Management Control Systems
• Proficiency in Microsoft Office Outlook, Word, and Excel
• Strong financial understanding
• Knowledge of Health and Safety standards and Environmental Impact Controls; relevant qualifications or experience are advantageous
• Technical knowledge of hotel maintenance aspects, including building maintenance, air conditioning, refrigeration, water supply, plumbing, and electrical systems
• Knowledge of hot water reticulations systems and pumped sewer systems
• Highly presentable with excellent command of English, both verbal and written
• Ability to work under pressure, with flexible hours including weekends and public holidays

Advantageous Experience or Qualifications

• Additional rooms division experience
• Fluency in Xhosa and/or Afrikaans is advantageous

Key Performance Objectives

To embody the Red Carnation Hotel brand by:

• Living our mission and values, striving to deliver exceptional service ('No Request too Large; No Detail too Small')
• Practicing our 'Top 12' Service Standards daily
• Adhering to the Hotel’s code of conduct
• Creating positive guest relationships and emotional connections
• Collaborating effectively with your team and accepting feedback
• Being vigilant about health, safety, and security procedures
• Reducing wastage and minimizing our carbon footprint without compromising service standards
• Maintaining a positive work environment, suggesting improvements, and fostering teamwork and guest focus

To support the Maintenance Team in line with Red Carnation Hotel Management principles by:

• Completing all 1:1s and appraisals timely to foster a positive team environment
• Supporting staff training and development, applying performance management tools appropriately
• Managing staff rosters to meet business peaks, ensuring work/life balance, and recording attendance accurately
• Recommending policy updates to maintain high standards and improve service

To manage daily maintenance operations by:

• Attending to electrical, mechanical, and construction breakdowns
• Maintaining refrigeration and air conditioning systems
• Leading shift briefings on maintenance requirements
• Conducting weekly property assessments for maintenance opportunities
• Managing compliance with H&S standards, Legionella, Fire Protection, and Hotwork permits
• Handling refrigerants, oils, and electrical tasks safely

Ensuring maintenance of guest rooms, public areas, and pools according to RCH standards. Additionally, administering scheduled maintenance as per SOPs by executing service plans, managing stock-takes, and investigating variances according to financial guidelines.