Assistant Housekeeping Manager

Fairmont Hotels & Resorts; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

An opportunity has arisen at a leading hotel brand in Johannesburg for a Housekeeping Supervisor. In this role, you will oversee housekeeping operations, ensuring meticulous standards and staff compliance with policies. Ideal candidates will have a Grade 12 qualification and experience in hospitality. Join a passionate team dedicated to creating exceptional guest experiences.

Benefits

Competitive salary package

Development opportunities

Innovative working environment

Qualifications

• Grade 12 qualification and hospitality-related qualifications preferred.
• Proficient in OPERA PMS and Microsoft Office.
• Strong leadership abilities and effective communication skills.

Responsibilities

• Ensure housekeeping staff comply with hotel policies and standards.
• Assist in the planning and coordination of daily work schedules.
• Supervise inspections of guest rooms and public areas.

Skills

Communication

Leadership

Hygiene

Education

Grade 12 qualification

Hospitality or related qualifications

Tools

OPERA PMS

Microsoft Office

Job description

Company Description

HYDE Johannesburg Rosebank is a unique opportunity to experience a one-of-a-kind lifestyle hotel brand.

The hotel is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 131 rooms with natural textures and artisan touches.

The hotel boasts a range of luxurious rooms each meticulously designed to provide the utmost comfort and style.

Job Description

General Responsibilities

• Ensures that all housekeeping staff perform duties in accordance with hotel policy.
• Assists the Executive Housekeeper in formulating and establishing plans for all aspects of housekeeping management and operation.
• Represents the Housekeeping Department when Executive Housekeeper is not available.
• Assists the supervision of housekeeping staff to ensure that all daily activities meet compliance with housekeeping procedures and service standards.
• Plans and coordinates an action plan for daily work schedules including special activities and reports depending on occupancy.
• Distributes and supervises the daily work schedules, reports, and assignments to Housekeeping staff.
• Ensures all occupied rooms are cleaned and prepared for guests daily.
• Ensures key control procedures are followed and ensures that all keys are returned at the end of each shift.
• Supervises a daily inspection program to ensure guest rooms, back of the house and public areas are clean and supplied with necessary items and services.
• Liaises with all Supervisor to coordinate planning and scheduling for regular activities.
• Conducts regular inventories of linen, supplies and uniforms ensuring required stocks are maintained.
• Stores safely and maintains all equipment, supplies and chemicals as required.
• Recommends to the Executive Housekeeper renovations and repair needs for rooms and public areas
• Reports problems with materials and equipment to Executive Housekeeper.
• Administers staff rosters and schedules to ensure all housekeeping functions are maintained and to minimize overtime payment.
• Assists the Department of People & Culture with the recruitment of all housekeeping staff setting both tasks and qualifications.
• Participates in all staff and training meetings as required.
• Assists with the training of staff in coordination with the Training Department to achieve the highest standard of service and guest satisfaction.
• Instructs Housekeeping staff on emergency procedures relating to fire, theft, accident, medical emergency and other threats to hotel and guest security.
• Ensures high standards of personal appearance and hygiene, clean and pressed uniforms and name badge as described in staff handbook for all housekeeping staff.
• Maintains a high standard of hygiene and sanitation throughout all service areas.
• Reports any health or safety hazards to the Executive Housekeeper or Rooms Divisions Manager
• Performs other duties as assigned by the Executive Housekeeper or Rooms Divisions Manager.

Quality Specific Responsibilities

• Support Housekeeping policies, processes, and standards, including those relating to cleaning, chemical and guest safety and ensure these are implemented across the organisation.
• Supports the implementation and monitoring of all quality related policies, processes, and standards in housekeeping operations.
• In support of the Housekeeping Supervisor, take where necessary immediate corrective actions to ensure compliance with all quality standards, especially service delivery and cleaning safety practices and controls.
• Support the organisation wide administration of quality audits in the housekeeping departments.
• Always be open to new ideas from your colleagues and subordinates, be willing to provide constructive feedback should the idea not be implemented. Alternatively offer praise/recognition if the new ideas are brought to your attention and implemented.

Facilities

• Stock take, stock control budgeting, and cost saving.
• Involve yourself in the commercial aspect of Housekeeping to ensure stock & cost controls are monitored and within industry norms

Qualifications

• Grade 12 qualification
• Hospitality or related qualifications will be favourable
• Proficient user of OPERA PMS or Cloud
• Intermediate level user of Microsoft Office – Word, Excel, PowerPoint and Outlook
• Knowledge of cleaning chemical and equipment knowledge and application thereof through duties
• Ability to effectively communicate with others in English
• Ability to work independently and Manage others
• Leadership abilities
• Ability to follow chemical safety, general safety, hygiene, and manual handling rules

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.