Assistant Housekeeping Manager

AccorHotel; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality group is looking for a Housekeeping Supervisor in Johannesburg. This role involves overseeing housekeeping staff, ensuring compliance with quality standards, and managing facilities. Join a passionate team in a rewarding work environment with competitive benefits and development opportunities.

Benefits

Competitive package and development opportunities

Creative and rewarding work environment

Opportunity to join an international, innovative group

Qualifications

• Proficient in OPERA PMS or Cloud systems.
• Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of cleaning chemicals and equipment.

Responsibilities

• Supervise housekeeping staff to ensure compliance with procedures.
• Conduct daily inspections of guest rooms and public areas.
• Assist in recruiting and training housekeeping staff.

Skills

Effective communication skills in English

Leadership qualities

Ability to work independently

Education

Hospitality or related qualifications

Tools

OPERA PMS

Microsoft Office

Job description

The job description provides a comprehensive overview of the housekeeping supervisory role, detailing responsibilities, quality standards, facilities management, qualifications, and additional benefits. However, it can be improved for clarity, consistency, and formatting to enhance readability and professionalism.

Key improvements include:

1. Consistent use of HTML tags for headings and lists to structure the content clearly.
2. Removing irrelevant or misplaced sections such as "Remote Work" and "Create a job alert for this search" which do not pertain to the job description.
3. Ensuring that all responsibilities are clearly grouped and that the language remains formal and professional throughout.
4. Correcting minor grammatical issues for better readability.

Below is the refined version of the job description with improved formatting and focus:

Housekeeping Supervisor Job Description

Responsibilities:

1. Ensure that all housekeeping staff perform duties in accordance with hotel policy.
2. Assist the Executive Housekeeper in formulating and establishing plans for all aspects of housekeeping management and operation.
3. Represent the Housekeeping Department when the Executive Housekeeper is unavailable.
4. Supervise housekeeping staff to ensure that all daily activities meet compliance with procedures and service standards.
5. Plan and coordinate daily work schedules, including special activities and reports based on occupancy.
6. Distribute and supervise daily work schedules, reports, and assignments to staff.
7. Ensure all occupied rooms are cleaned and prepared for guests daily.
8. Follow key control procedures and ensure all keys are returned at the end of each shift.
9. Conduct daily inspections to ensure guest rooms, back-of-the-house, and public areas are clean and properly supplied.
10. Coordinate planning and scheduling with supervisors for regular activities.
11. Conduct regular inventories of linen supplies and uniforms to maintain stock levels.
12. Store and maintain all equipment, supplies, and chemicals safely.
13. Recommend renovations and repairs for rooms and public areas to the Executive Housekeeper.
14. Report issues with materials and equipment to the Executive Housekeeper.
15. Manage staff rosters and schedules to maintain operations and minimize overtime.
16. Assist in recruiting housekeeping staff, setting tasks, and qualifications.
17. Participate in staff meetings and training sessions.
18. Assist with staff training in coordination with the Training Department to uphold service standards.
19. Instruct staff on emergency procedures related to fire, theft, accidents, medical emergencies, and security threats.
20. Maintain high standards of personal appearance, hygiene, and uniforms for staff.
21. Ensure high standards of hygiene and sanitation across all areas.
22. Report health or safety hazards promptly.
23. Perform other duties as assigned by the Executive Housekeeper or Rooms Divisions Manager.

Quality Specific Responsibilities

1. Support policies and standards related to cleaning, chemical safety, and guest safety, ensuring implementation across the organization.
2. Monitor compliance with quality standards, taking corrective actions when necessary.
3. Participate in quality audits and support continuous improvement initiatives.
4. Encourage open communication and constructive feedback among team members.

Facilities Management

1. Manage stock control, budgeting, and cost-saving measures.
2. Monitor stock and costs to ensure they are within industry norms.

Qualifications

1. Hospitality or related qualifications are preferred.
2. Proficient in OPERA PMS or Cloud systems.
3. Intermediate skills in Microsoft Office (Word, Excel, PowerPoint, Outlook).
4. Knowledge of cleaning chemicals and equipment.
5. Effective communication skills in English.
6. Ability to work independently and manage others.
7. Leadership qualities and ability to follow safety protocols.

Additional Information

What awaits you:

• An opportunity to join an international, innovative, and fast-growing group.
• A creative and rewarding work environment.
• A passionate team focused on creating exceptional hospitality experiences.
• Competitive package and development opportunities.