Assistant General Manager - Pet Resort Ops & People Leader

National Veterinary Associates, Inc.; Gauteng; On-site; ZAR 763,000 - 912,000; Full time

Benefits offered by this job

401(k) with employer match

HSA and FSA options

Short-term and long-term disability

Career growth within a rapidly growing

Job summary

National Veterinary Associates (NVA) is seeking an Assistant General Manager for the Largo, Florida, Advantage Pet Center resort. You will partner with the General Manager to run daily operations, develop the team, and deliver exceptional pet care and service to pets and their people.

You will drive financial performance, staffing, and guest experience while leading a culture of accountability and continuous improvement.

Qualifications

• High school diploma or equivalent.
• 2–4 years of customer service experience (leadership experience is a plus).
• Strong communication skills and comfort leading teams in a hands-on environment.
• Proficiency with Microsoft Office and point-of-sale systems.
• Availability to work up to 45 to 50 hours per week, including evenings and weekends.
• Valid driver’s license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency.

Responsibilities

• Model NVA values and leadership competencies through daily leadership behaviors.
• Coach and develop Shift Leads and Team Members to build capability and confidence.
• Recognize strong performance and address concerns promptly, fairly, and consistently.
• Partner with the General Manager to create an engaging workplace culture.
• Maintain operational excellence across pet care, facility standards, cleanliness, and safety.
• Lead 1 to 2 shifts per week as Manager on Duty to set expectations and inspect results.
• Ensure effective staffing and shift execution while following scheduling and labor guidelines.
• Resolve customer concerns with empathy, professionalism, and a solutions mindset.
• Execute daily audits, checklists, and end-of-shift reporting across departments.
• Support execution of corporate marketing programs and local lead-generation efforts.
• Track lead activity and results to improve conversion and overall performance.
• Help implement the resort’s data-driven plan tied to KPIs and budget targets.
• Review KPIs and take action on trends and gaps.
• Assist budgeting, scheduling, and expense management.
• Partner with the General Manager on recruiting, hiring, onboarding, and training.

Skills

Customer service

Leadership experience

Communication skills

Microsoft Office

POS systems

Driver's license

Education

High school diploma or equivalent

Job description

National Veterinary Associates (NVA) is seeking an Assistant General Manager for the Largo, Florida, Advantage Pet Center resort. You will partner with the General Manager to run daily operations, develop the team, and deliver exceptional pet care and service to pets and their people.

You will drive financial performance, staffing, and guest experience while leading a culture of accountability and continuous improvement.