Assistant Front Office Manager

Findojobs South Africa; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A renowned hotel chain in Johannesburg is seeking an Assistant Front Office Manager to enhance guest experiences through exceptional service and effective team leadership. The role requires strong communication, organizational skills, and a passion for hospitality. Join a vibrant team dedicated to creating memorable moments in the hospitality industry.

Benefits

Exclusive hotel discounts worldwide

Local perks tailored to your country

Career growth and development opportunities

Qualifications

• Experience in driving guest satisfaction and handling complaints professionally.
• Clear and effective verbal and written communication with guests, staff, and other departments.
• Experience supervising and motivating front desk staff.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to identify and resolve issues at the front desk.
• Supporting staff scheduling and managing workflow.
• Experience in training and developing front desk staff.
• Understanding check-in/check-out procedures, reservation management, and guest billing.
• Flexibility to handle unexpected situations and changing priorities.

Responsibilities

• Manage the front office team and lead by example, ensuring high-level guest experiences.
• Exude patience and empathy while managing budgets and inventory.
• Work proactively to ensure guest satisfaction and smooth operations.

Skills

Exceptional customer service skills

Strong communication skills

Leadership abilities

Organizational skills

Problem-solving skills

Time management

Staff training

Knowledge of front desk operations

Adaptability

Job description

Job Description

Are you passionate about making every moment matter? Join Radisson Hotel Group, where creating memorable moments is more than a skill—it's a heartfelt commitment. Are you ready to turn every check-in and check-out into an unforgettable experience?

We are seeking an Assistant Front Office Manager at Radisson Hotel & Convention Centre Johannesburg, OR Tambo, to join our vibrant team. We look for individuals who go beyond the resume—those with character, skills, talents, and a passion for creating memorable experiences.

As the Assistant Front Office Manager, you will bring dedication, a focus on exceptional service, and a genuine passion for positive guest experiences to our Front Office Team.

Our Assistant Front Office Managers thrive in a lively environment! It’s not just about check-in and check-out; it’s about everything in between.

• Manage the front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered at the highest level.
• Exude patience, empathy, and the personality to host the show, while managing budgets and inventory.
• Work proactively as part of the management team to ensure guest satisfaction and the smooth operation of the front office department.

Qualifications

• Exceptional customer service skills: Experience in driving guest satisfaction and handling complaints professionally.
• Strong communication skills: Clear and effective verbal and written communication with guests, staff, and other departments.
• Leadership abilities: Experience supervising and motivating front desk staff.
• Organizational skills: Ability to multitask and prioritize in a fast-paced environment.
• Problem-solving skills: Ability to identify and resolve issues at the front desk.
• Time management: Supporting staff scheduling and managing workflow.
• Staff training: Experience in training and developing front desk staff.
• Knowledge of front desk operations: Understanding check-in/check-out procedures, reservation management, and guest billing.
• Adaptability: Flexibility to handle unexpected situations and changing priorities.

Additional Information

Why Join Radisson Hotel Group?

• Live the magic of hospitality—be part of a team that creates exceptional experiences and memorable moments daily. Let your "Yes I Can!" spirit shine as you bring hospitality to life.
• Build a great career—regardless of your background or experience, we invest in your growth, learning, and development to help you reach your full potential.
• Experience team spirit—join an inclusive, fun, and meaningful workplace. We celebrate diversity, support each other, and foster a sense of belonging through Employee Resource Groups and inclusion initiatives.
• Lead with your ambition—your ideas, passion, and drive matter! We empower you to make a difference—in hospitality, your community, and beyond.
• Enjoy global and local perks—benefit from exclusive global advantages like hotel discounts worldwide, plus local perks tailored to your country, making your experience even more rewarding.

Join us in shaping the future of hospitality! If you're ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need adjustments during the application process, please let us know.