Assistant Front Desk Manager

Crew Life at Sea; Johannesburg; On-site; ZAR 354,000 - 532,000; Full time

Job summary

A leading company in the cruise industry seeks an Assistant Front Desk Manager. The role involves managing operations, assisting clients, and ensuring excellent customer service onboard. Candidates should have prior customer service experience, strong communication skills, and the ability to work flexibly.

Qualifications

• Minimum of 2 years experience in customer service or front desk.
• Strong leadership and interpersonal skills.
• Ability to work flexible hours including weekends.

Responsibilities

• Assist in managing front desk operations including staff supervision.
• Handle customer complaints and maintain an organized front desk area.
• Prepare and maintain daily reports and collaborate with departments.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Education

High school diploma or equivalent

Some college or hospitality management courses

Tools

Microsoft Office

Booking systems

Job description

• Assist the Front Desk Manager in managing the front desk operations, including scheduling, training, and supervising front desk staff onboard the cruise ship
• Greet and assist clients and visitors in a friendly and professional manner
• Handle and resolve customer complaints or issues in a timely and effective manner
• Maintain a clean and organized front desk area
• Manage and monitor the booking system to ensure accuracy and efficiency
• Prepare and maintain daily reports and records
• Assist with administrative tasks and projects as needed
• Collaborate with other departments to ensure smooth operations and excellent customer service
• Stay updated on company policies, procedures, and services to provide accurate information to clients

Qualifications :

• High school diploma or equivalent; some college or hospitality management courses preferred
• Minimum of 2 years of experience in a customer service or front desk role
• Strong leadership and interpersonal skills
• Excellent communication skills, both verbal and written
• Proficient in Microsoft Office and booking systems
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving and decision-making skills
• Attention to detail and ability to maintain accuracy in a fast-paced environment
• Ability to work flexible hours, including weekends and holidays if needed