Assistant Food & Beverage Manager

JOB SUMMARY

The position is responsible for assigned food and beverage / culinary operations. Oversees guest and employee satisfaction, maintains standards, and meets or exceeds financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

1. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
2. Provides excellent customer service to all employees and guests.
3. Responds quickly and proactively to employee and guest concerns.
4. Uses coaching skills throughout the property.
5. Demonstrates self-confidence, energy, and enthusiasm.
6. Motivates and encourages staff to resolve guest and employee concerns.

Ensuring Exceptional Customer Service

1. Provides excellent customer service.
2. Responds quickly and proactively to guest concerns.
3. Understands the brand's service culture.
4. Sets service expectations for all guests internally and externally.
5. Takes ownership of guest complaints/problems until resolved or addressed by the appropriate manager or employee.
6. Follows up to ensure complaints are addressed to the guest's satisfaction.
7. Develops relationships with all guests to encourage repeat business internally and externally.

Additional Responsibilities as Assigned

1. Complies with all corporate accounting procedures.
2. Assists the GM as needed with the annual Quality audit.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, veteran status, or other applicable laws.

Protea Hotels by Marriott is the leading hospitality brand in Africa, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania, and Uganda. If you have a passion for delivering personalized service experiences and want to be part of the ‘Coolest Hotel Brand in South Africa,’ join the Protea Hotels by Marriott team today! By joining Protea Hotels, you become part of a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.