Assistant Food and Beverage Manager

Sun International; Brakpan; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading hospitality firm in Gauteng is seeking a Food & Beverage Shift Manager. In this role, you will oversee daily operations, manage staff, and implement strategies to enhance profitability and customer satisfaction. The ideal candidate must be flexible, capable of working shifts, and possess strong management skills. This position offers a dynamic work environment in the food and beverage industry.

Responsibilities

• Manage daily operations and shift management for food and beverage services.
• Develop and implement strategies for profitability and customer satisfaction.
• Conduct staff training and performance evaluations.
• Oversee budget management and compliance with food and beverage standards.
• Engage with guests to enhance brand loyalty.

Job description

Job Purpose

• Responsible for the effective day-to-day shift management of Food & Beverage operations, including restaurants and beverage outlets, with a focus on achieving profitability, maintaining product quality, and maximizing customer satisfaction.
• Drive the F&B business objectives and develop a cross-functional talent pipeline within food & beverage.

Work conditions and special requirements

• Ability to work shifts that meet operational requirements.
• Physically capable of moving operating equipment.
• Flexible to perform similar functions in different outlets as operational needs dictate.

Key Performance Areas

Deliver F&B Plan

• Develop outlet objectives aligned with the Unit F&B strategy.
• Communicate and implement F&B deliverables across outlets.
• Conduct risk analyses impacting short-term profit margins.
• Delegate authority and accountability clearly.
• Manage and allocate resources effectively.
• Communicate promotional and strategic plans to staff and stakeholders.
• Align plans with EE, SD, procurement strategies, and BBBEE targets.

F&B Shift Management

• Create staff schedules ensuring optimal coverage.
• Manage shift briefings, handovers, and reports.
• Be present on the floor during service to assist with customer requests and resolve issues.
• Oversee staff appearance, equipment functionality, and overall outlet presentation.
• Report on performance and operational challenges.
• Control stock and equipment as per SOPs.
• Handle shift cash-ups and complete shift reports.

F&B Product Enhancement

• Collaborate on competitor analysis and pricing strategies.
• Assess product performance and identify opportunities for improvement.
• Recommend and implement product enhancements and rationalizations.
• Develop action plans and measure ROI regularly.

F&B Standards & Governance

• Monitor and ensure compliance with F&B standards and legislative requirements.
• Implement control measures to mitigate financial risks.
• Conduct regular compliance walkabouts.
• Promote waste management and staff training on standards.
• Coordinate with internal departments to address risk areas.

People Management

• Manage employment conditions, attendance, leave, and policies.
• Control productivity and payroll costs.
• Identify training needs and provide coaching and development.
• Handle employee relations and motivation.
• Conduct performance reviews and facilitate onboarding.

Budget Management

• Assist in preparing budgets and controls for outlets.
• Consolidate Capex and Cost of Sales reports.
• Ensure accuracy of recipes and procurement monitoring.

Customer Relationship Management

• Ensure courteous and respectful guest interactions.
• Handle escalated complaints and provide solutions.
• Engage with guests to foster brand loyalty.
• Be visible during service and promotions.
• Train staff on product knowledge and promotions.
• Provide feedback on promotional activities.