Assistant Director-Service Level and ICT Project Management

Gauteng Provincial Government; Gauteng; On-site; ZAR 438,000 - 536,000; Full time

Job summary

Gauteng Provincial Government's Department of Community Safety seeks an Assistant Director to oversee Service Level and ICT Project Management within the ICT Directorate in Gauteng. You will drive service delivery, manage SLAs and coordinate multiple ICT projects end-to-end.

The role demands ITIL knowledge, strong communication, budgeting input and people leadership to ensure reliable ICT services and alignment with department objectives.

Qualifications

• Matric Grade 12, plus three (03) year National Diploma in ICT or Bachelor’s degree in ICT.
• 3 years' experience at administrative/supervisory level in similar position.

Responsibilities

• Manage ICT Service: identify IT services and requirements, initiate improvements, build and manage service catalogue.
• Define, build and negotiate service level agreements and monitor SLA performance.
• Coordinate ICT Projects: develop project methodologies and track schedules, resources and issues.
• Manage resources: coach and mentor staff, monitor performance and budget input.
• Prepare reports and statistics for the section and manage sub-section leave.

Skills

Communication skills

Project management

ITIL knowledge

Stakeholder management

Team coordination

Education

National Diploma in ICT

Bachelor’s degree in ICT

Job description

Assistant Director-Service Level and ICT Project Management

• Reference Number : refs/057065
• Directorate : Information Communication Technology
• Number of Posts : 1
• Package : R487 197,00 per annum plus service benefits

Requirements :

• Matric Grade 12, plus three (03) year National Diploma in ICT or Bachelor’s degree in ICT (computer science or informatics). 3 years' experience at administrative/ supervisory level in similar position, Experience in managing and monitoring service performance. ITIL Certificate will serve as a strong advantage. A valid code 8/10 driver’s license. No criminal record or any cases pending against you. Knowledge and Skills: Development and implementation of IT policies and procedures. CoBlT and ITIL knowledge beyond theory. He/she has participated in specific education about how to apply Understanding project management principles and best practices. Understanding different IT processes. Relevant Public Service Regulations. Geographical distribution of departments and composition thereof. Understanding Provincial and SITA procurement model. Understanding of expectations of customers. Knowledge of SLAs Management. A good understanding of the organization's business and how IT contributes to it. Skills: Very strong communication skills: oral, written, presentation, facilitation. Ability to think and act both strategically and tactically. Technical understanding with ability to translate into business concepts, ITIL best practices, Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels. Ability to work under fire; handle stressful situations in a calm manner. Relationship management and conflict resolution skills. The ability to bring together and work with a team of people with varied backgrounds business analysts, technical experts, process owners - to articulate and remedy service level issues. A good understanding of the organization's IT infrastructure, services provided and customers/users. Patience, tolerance, resilience. Statistical, numerical and analytical principles and processes. Innovative thinking with service quality.

Duties :

• Manage ICT Service: Ensure effective, efficient and reliable ICT services by: Identify IT services and service requirements, initiate service improvement actions. Define, build and manage the IT service catalogue. Effective management of contracts: Identify underpinning contracts service requirements, define build and negotiate service level agreements. Analyses and reviews all achieved service level agreement levels and conducts comparison with the SLA, monitor and manage service targets. Monitor and mitigate all ICT risks. Oversee regular audits performed to determine the efficiency and effectiveness of the SLA process. Coordinate and Facilitate ICT Projects: Develop and implement ICT Projects Methodologies. Monitor all ICT Projects by: Development, maintenance and monitoring of projects schedules, ensuring that agreed time frames are met and in the line with the expectations of the client. Track progress against projects and release plans, assess the performance of the assigned resources, ensure that technical issues are resolved in a timely manner. Manage resources (human, financial, equipment/assets): Responsible for coaching, discipling and mentoring of the staff to improve performance. Monitor the performance of staff and ensure assessment of their performance. Provide input in drafting of budget in the section. Control and monitor the sub section budget and expenditure. Coordinate the compilation of the various reports and statistics for the section. Manage leave of sub-ordinates.

Notes :

• Gauteng DCS is an equal opportunity and gender-sensitive employer, and it intends to promote retrospectivity in the Public Service through the filling of these posts. The Department is committed to the achievement and maintenance of diversity and equity in employment. In the filling of vacant posts, the objectives of section 195 (1) (i) of the Constitution of South Africa, 1996 (Act No: 108 of 1996), the Employment Equity imperatives as defined by the Employment Equity Act, 1998 (Act No: 55 of 1998) and relevant Human Resources Directives will be taken into consideration. CLOSING DATE: 09 November 2026. All shortlisted candidates, including SMS, shall undertake two pre-entry assessments. One must be a practical exercise, and the other must be an Integrity (Ethical Conduct) Assessment. Selection panels shall score both technical exercises as an additional criterion in the interview process. Suitable candidates will undergo a personnel suitability check (Vetting, criminal record, citizenship, credit record checks, qualification verification, and employment verification). The Department of Community Safety reserves the right not to make an appointment and to use other recruitment processes. Candidate will be placed according to corridor coordination and the Department’s needs. The Department will not accept posted, emailed or hand delivered applications. a confirmation of disabilities from a registered medical practitioner must be attached to the application.

Employer : Department of Community Safety

Location : Gauteng

Closing Date : 09-11-2026

Criteria Questions

Do you have (03) year National Diploma in ICT or Bachelor’s degree in ICT (computer science or informatics).

Do you have Matric?

Do you have 3 years' experience at administrative/ supervisory level in similar position, Experience in managing and monitoring service performance?

Do you have a valid code 08/10 driver’s licence ?