Assistant Club General Manager

Virgin Active South Africa (Pty) Ltd; KwaZulu-Natal; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Virgin Active South Africa (Pty) Ltd in KwaZulu-Natal seeks a Club General Manager to lead all aspects of the club’s operation and performance. You will drive hospitality, financial discipline, people development and a superior member experience in line with brand standards.

The role requires strong leadership, financial acumen and the ability to manage multiple priorities in a fast-paced environment. A focus on service and safety is essential.

Qualifications

• Matric or equivalent NQF level 4 is essential.
• Hospitality experience and/or training.
• Proven managerial experience with strong leadership.
• Must be financially proficient with good acumen.
• Business owner mindset and market insight.
• Ability to manage multiple priorities.
• Strong customer relations and interpersonal skills.
• Solid understanding of HR procedures including recruitment, development, performance coaching.

Responsibilities

• Financial Management: ensure club is a profitable business unit.
• Control income and expenses against budget.
• Manage operations and health and safety to standards.
• People Management: recruit, develop and train staff; communicate effectively.
• Customer Experience Hospitality: deliver strong member focus and resolve queries.
• Competitor Analysis: monitor landscape and report risks.

Skills

Leadership

Customer service

Financial acumen

Adaptability

Decision making

Ownership

HR processes

Recruitment

Communication

Education

Matric/NQF4

Hospitality training

Job description

Your Purpose...

• To inspire people to live active lives - hospitality with personalized experiences
• This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, and brand standards and people management.

Your Duties and Responsibilities...

Financial Management

• Ensuring that the club operates as a profitable business unit
• Control income and expenses against budget
• Manage according to company standards in order to reduce risk (salary requirements, Audit reports, etc)

Facility Management

• Manage Operations and Health and Safety and ensure procedures are followed according to the standards

People Management

• Responsible for the recruitment, development and training of staff
• Ensure all information is communicated effectively to all club staff
• Implement and ensure the adherence to required policies, procedures and systems

Customer Experience Hospitality

• Implement and sustain a strong member focus
• Provide solutions to members on queries and complaints in line with the company policy
• Ensure excellent customer service according to the brand standards

Competitor Analysis

• Understand how to mitigate competitor risk
• Conduct regular analysis of the competitor landscape
• Notify senior management of potential risk

Our Minimum Requirements...

We can't live without...

• Matric or equivalent NQF level 4 is essential.
• Hospitality experience and or training
• Previous managerial experience at with a successful track record coupled with strong leadership skills.
• Or must have been the 2IC to a General Manager
• If internal Must have successfully completed the internal Learn to Fly programme.
• Must be financially proficient and have a good financial acumen.
• Must have a business owner approach.
• Must have a solid understanding of the market, with good insight into the completion.
• Must be able to manage multiple priorities.
• Good customer relations and interpersonal skills
• A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
• Proven track record working within an ever changing and pressurized environment

We'd like you to have...

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have…

• Wellness knowledge, beyond the health club - hospitality
• The ability to make quick and bold decisions.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)