Assistant Clothing Manager at PnP

Pick n Pay; Cape Town; On-site; ZAR 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a dedicated Clothing Assistant Manager to join their dynamic team in Knysna. This role requires a passionate individual who excels in customer service and people management. You'll be responsible for enhancing the customer journey, overseeing daily operations, and driving sales through effective promotions. If you thrive in a fast-paced environment and have a knack for team leadership, this opportunity could be your next career move. Join a company that values talent and offers a supportive work culture where your contributions make a real impact.

Qualifications

• 1 year experience in managerial clothing position or previous reliever experience for at least 6 months.
• Computer literacy in MS Office applications is essential.

Responsibilities

• Manage customer service standards and ensure a customer-centric approach.
• Assist with recruitment and employee performance management.
• Handle daily operations, including stock management and administration tasks.

Skills

Customer Service

People Management

Sales Promotion

Communication Skills

Attention to Detail

Problem Solving

Education

Grade 12 (NQF Level 4)

Tools

MS Outlook

MS Excel

MS Word

MS Teams

Zoom

Job description

Introduction

At Pick n Pay, we're looking for talented people with exceptional skills who share our values and want to join a team of experienced professionals.

We have exciting opportunities for determined, focused, and dedicated individuals who wish to apply for the Clothing Assistant Manager position in Knysna.

Candidates need to demonstrate professional values and attitudes, and the ability to integrate acumen and technical competence with each area of the value creation process.

Duties & Responsibilities

Key Responsibilities

Customer Journey:

• Customer-centric approach
• Ensuring customer service standards are rigorously applied
• Attending to all customer service requests, advertising on products and services, ensuring VM standards are adhered to, and executing all plans and promotions.

People Management (Assist Store Manager with functions):

• Manage all people-related aspects for staff on an ongoing basis
• Deal with employee shortcomings when needed
• Assist with recruitment according to company policy and procedures
• Identify training and development initiatives for employees
• Assist with performance management, focusing on talent management and succession planning
• Lead and manage a team of employees

Daily Operations/Stock Management/Risk Management:

• Open and lock the store following security procedures
• Conduct start & end of day reporting and procedures
• Handle administration tasks such as staff scheduling, leave, invoices, pricing, costs, floats, banking, expense control, reconciliations, CDC, and head office instructions
• Ensure merchandise is offloaded, captured, packed, merchandised, and displayed per policy
• Monitor merchandise quality and soilage, taking appropriate action
• Control shrinkage
• Adhere to OHS standards at all times

Sales/Promotions:

• Promote sales to achieve budgets and monitor sales, turnover, and participation
• Conduct promotions
• Implement markdowns and RTCs

Desired Experience & Qualifications:

• 1 year experience in managerial clothing position or previous reliever experience for at least 6 months
• Grade 12 (NQF Level 4) or equivalent
• Computer literacy: MS Outlook, Excel, Word, MS Teams/Zoom
• Willingness to work irregular hours, including evenings, weekends, and after-hours stock takes
• Willingness to be moved between stores as needed
• Ability to undertake physical tasks
• Complete an assessment
• Must be based in Knysna

Competencies:

• Passion for the product
• Good interpersonal and communication skills
• Conscientious, attentive to detail, accurate
• Good staff management and development skills
• Sense of urgency, enthusiasm, high energy
• Assertiveness
• Customer-centric approach
• Ability to work under pressure
• Motivated, self-confident, proactive
• Team player with results-driven attitude