Assistant Casino Manager

Crew Life at Sea; Cape Town; On-site; ZAR 350,000 - 500,000; Full time

Job summary

A leading cruise line company is seeking a Casino Manager for onboard operations. The role involves managing casino staff, ensuring compliance with regulations, and maintaining excellent customer service in a fast-paced environment. Candidates should have a proven track record in casino management and strong leadership skills.

Qualifications

• 3 years of experience in a casino management role.
• Strong knowledge of casino operations and gaming regulations.
• Ability to pass a background check and obtain necessary licenses.

Responsibilities

• Assist the Casino Manager in daily operations.
• Manage and supervise casino staff, including dealers and cashiers.
• Ensure compliance with gaming regulations and financial management.

Skills

Leadership

Communication

Problem-solving

Customer Service

Job description

Key Responsibilities:

- Assist the Casino Manager in the day-to-day operation of the casino onboard the cruise ship

- Manage and supervise a team of casino staff, including dealers, cashiers, and technicians

- Monitor and maintain the financial performance of the casino, including revenue, expenses, and budgets

- Ensure compliance with all gaming regulations and company policies

- Train and develop casino staff to provide exceptional customer service and promote responsible gaming practices

- Coordinate with other departments to ensure a seamless and enjoyable experience for guests in the casino

- Maintain accurate records of casino operations, including financial transactions and player tracking

- Resolve any customer complaints or issues in a timely and professional manner

- Participate in regular meetings with the Casino Manager and other department heads to discuss performance and make recommendations for improvement

Qualifications:

- Minimum of 3 years of experience in a casino management role

- Strong knowledge of casino operations, including gaming regulations and financial management

- Excellent leadership and communication skills

- Ability to work well under pressure and in a fast-paced environment

- Strong problem-solving and decision-making abilities

- Customer service-oriented with a passion for delivering exceptional experiences to guests

- Availability to work flexible hours, including evenings, weekends, and holidays

- Must be able to pass a background check and obtain necessary licenses and certifications