Asset Reunification Administrator

Location: Johannesburg (Hybrid)
In this position, you’ll be based in the Johannesburg office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential.
As Asset Reunification, we work with companies who have lost touch with people who may be entitled to cash or company shares – usually where someone was previously an investor or customer of that company. Through deep research, we locate lost and dormant share and account holders. We offer account owners the close guidance and assistance they often need throughout the claim process. We’ve reunited 1.5 million people worldwide with over 1 billion of unclaimed cash and shares.

A role you will love:
As an Asset Reunification Administrator, you will be responsible for managing the asset reunification process from start to finish. Each Asset Reunification Administrator will help to run a complete research campaign, using a range of resources to determine the accuracy of asset holder data and carry out research to locate the individuals. You will also be responsible for advising asset holders about their unclaimed assets and supporting them through the entire claims process.

Some of your key responsibilities will include:

1. Receive inbound calls / correspondence both as part of the initial research process and queries concerning completion of claims.
2. Make outbound calls to customers and assist them with the claim process.
3. Manage a caseload of research, using a multitude of databases and your own initiative to establish contact details of the correct asset holder.
4. Participate in outbound calling campaigns.
5. Accurately update data on our bespoke in-house database.
6. Perform other duties as assigned.

What will you bring to the role?
You will bring a strong background in research and data analysis, essential for locating and verifying asset holders. Strong communication skills are necessary to ensure clear guidance and support throughout the claims process. You should have a passion for helping others and be dedicated to reuniting individuals with their unclaimed assets. High attention to detail and problem-solving abilities are crucial to drive successful asset reunification campaigns.

Other key skills required for the role include:

1. Grade 12 certificate.
2. Diploma or Degree in Business Management, Administration, Marketing, or equivalent (Advantageous).
3. Excellent interpersonal and communication skills.
4. PC literate; MS Office.
5. Ability to gather and analyze information from a multitude of resources.
6. Ability to prioritize workloads, meet rigid deadlines, and adhere to procedures/regulations.
7. Excellent verbal and written communication skills.
8. Target-driven and results-oriented.
9. A polite and professional telephone manner, including previous experience dealing with customers on the telephone.

Rewards designed for you:

1. Flexible work to help you find the best balance between work and lifestyle.
2. Health and wellbeing rewards that can be tailored to support you and your family.
3. Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.
4. Extra rewards ranging from an incentive plan, recognition awards, and team get-togethers to helping you invest in your future.
5. And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, computershare.com/careers-handbook.