Asset Mngt: Special Admin Manager

nedbank; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Nedgroup Investments is seeking a Special Admin Manager to enhance client services at their Cape Town office. The role focuses on managing client-related requests, ensuring efficient processes, and leading a capable team. Successful candidates will have significant experience in financial services, particularly within asset management, and possess strong leadership skills to drive performance.

Qualifications

• 7 years plus in financial services, particularly asset management.
• 5 years experience in people management.
• Experience with process automation or digitization in prior roles.

Responsibilities

• Manage client requests and ensure high client satisfaction.
• Improve operational efficiencies through data analysis.
• Oversee a high-performing team and administer investment products end to end.

Skills

Strategic planning

Performance management

Communication Strategies

Client Service Management

Delegation and Empowerment

Education

Matric / Grade 12 / National Senior Certificate

Professional Qualifications/Honour’s Degree

Job description

Nedgroup Investments is looking for a Special Admin Manager to join our Client Services team based at the Nedbank Clocktower, V & A Waterfront, Cape Town.

Job Classification

Nedgroup Investments is an award-winning global investment business with a growing presence in Europe. Nedgroup Investments offers a wide range of investment solutions for retail and institutional investors. Nedgroup Investments is a division of Nedbank Group Ltd, leveraging the investment and financial expertise of one of South Africa’s largest financial services groups. The Nedgroup Investments Best of Breed philosophy sees us partner with select fund managers who we believe are able to provide consistent long-term outperformance for our clients. These fund managers are experts in their field of specialisation and we tend to partner with them for long periods of time giving them sufficient opportunity to deliver on their mandate objectives. We obsess about long-term performance and our top priority is to deliver a superior investment experience for our clients.

Job Family

Client Services, Administration and Operations

Client Services and Operations

Manage Others

Job Purpose

To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management

Job Responsibilities

• Manage financial losses through efficient management of risk and processes
• Ensure effectiveness of processes by tracking, measuring and analysing data relating to work processes
• Perform effective planning to ensure capacity meets business requirements
• Improve efficiency by looking at ways of re-engineering or automating processes
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes
• Administration of investment products end to end, that is from client onboarding to client exit.

People Specification

We believe in employing highly motivated, sharp and quality orientated people that thrive in a culture that celebrates and supports diversity within an environment that is creative, collaborative, challenging and dynamic. Aligned to our core purpose of enabling our investors to achieve their investment goals, we are committed to enabling our staff achieve their full potential and long-term career growth at Nedgroup Investments. Specifically for this role, we are looking for:

• High standard of personal presentation
• Self-motivated and well organised with an ability to adapt and tackle a wide variety of challenges
• Ability to deal with people both within the organisation and external customers.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Professional Qualifications/Honour’s Degree

Preferred Qualification

Minimum Experience Level

• 7 years plus in financial services -Asset management
• 5 years plus in management of people
• 7 years plus in an investment administration management role
• Experience to have automated or digitised some of these processes in previous roles
• Understanding the regulatory environment governing these products and processes in Investment industry
• Worked as a Team Leader or Manager in Client Services Centre in Asset Management

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Performance management
• Business administration and management
• Business principles
• Business terms and definitions
• Communication Strategies
• Staff resource planning
• Employee training/development
• Diversity management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Change management
• Principles of project management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Client Service Management
• Client service principles
• Organisational systems
• Building Partnerships
• Planning and Organizing
• Building talent
• Delegation and Empowerment
• Coaching
• Leading Change

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