Asset Financing Consultant (Digital Sales Contact Centre - Centurion)

iMasFinance; Centurion; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A financial services provider in Centurion is looking for candidates to join their Digital Channels Sales Contact Centre. The role involves sales of vehicle and asset financing products, customer assessments, and maintaining customer relationships. Candidates should have a Matric with Mathematics, relevant financial qualifications, and experience in the banking industry. Excellent communication skills and knowledge of digital sales technologies are essential.

Qualifications

• Matric with Mathematics and/or Accounting is essential.
• At least 2 years of experience in financial/banking industry.
• FAIS Recognised Qualification is required.

Responsibilities

• Sales of vehicle and asset financing.
• Liaise with members/customers and provide support.
• Conduct customer assessments and finalize loan applications.
• Retain and build relationships with customers.

Skills

Customer experience and service delivery

Exceptional Financing knowledge

Communication, selling, negotiation skills

Knowledge of Contact Centre and Digital Technology Sales

Education

Matric with Mathematics and/or Accounting

FAIS Recognised Qualification or Certificate for Representatives

Valid Driver's License Code 8

Tools

MS Office

Job description

Job Description

An exciting opportunity exists at iMasFinance Cooperative Limited in Centurion to fill the above t position in our Digital Channels Sales Contact Centre. Preference will be given to qualifying candidates from the designated groups, in support of the iMasFinance transformation strategy.

Job Purpose

To establish and maintain customer and business relationships, render banking-related support services in order to promote and sell vehicle and asset financing, loan products (secured and unsecured loans) and value added products through a contact centre and other digital technologies.

Job Outputs

• Sales of vehicle and asset financing, personal loans, related and value-adding products and up-selling & cross selling other iMasFinance products
• Liaise with members/customers, employer groups, customers and dealerships
• Conduct customer affordability and repayment ability assessments
• Analyse customer financial position and recommend solutions
• Conclude sales deals, process & finalize loan applications
• Efficient and effective member/customer service delivery
• Retain and maintain relationships with existing members/customers and stakeholders
• Establish new member/customer and stakeholder relationships
• Identify possible risk and communicate to relevant parties
  
  

Qualifications & Experience

• Matric with Mathematics and/or Accounting (Essential)
• FAIS Recognised Qualification or Certificate for Representatives (Essential)
• Valid Driver's License Code 8 (for a manual transmitted vehicle) (Essential)
• Computer Literacy-MS Office (Essential)
• 2 years’ experience within a financial/banking industry including vehicle/asset finance
  
  

Knowledge And Skills

• Understands Contact Centre and Digital Technology Sales
• Customer experience and service delivery
• Quality assurance, Sales & Marketing
• Retention processes and procedures
• Exceptional Financing knowledge
• Applicable legislation e.g. FAIS and NCA knowledge
• Financial industry and Market knowledge
• Computer literacy (MS Office)
• Communication, selling, negotiation, telephone and interpersonal skills
• Working knowledge of financing products