Assessor: Funeral Claims (Talent Pool advert)

Capitec Bank Ltd.; Bellville; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial institution is seeking an Assessor for Funeral Claims. The role involves verifying claim documents, assessing claims, and engaging with stakeholders to ensure high standards of service. Candidates should have at least one year of experience in insurance claims assessment and a relevant educational background. The position is based in Bellville, Western Cape, and is key to enhancing service excellence.

Qualifications

• Minimum of 1-year practical experience in funeral and/or life insurance claims assessment or administration.
• Understanding of long-term insurance industry and claims handling processes.
• Knowledge of Funeral and Life Products.

Responsibilities

• Verify the completeness and validity of claim documents.
• Assess non-medical claims accurately and make decisions within agreed turnaround times.
• Build trusting relationships with internal and external stakeholders.

Skills

Administration Skills

Attention to Detail

Numerical Reasoning skills

Planning, organising and coordination skills

Education

Grade 12 National Certificate / Vocational

Relevant qualification in Healthcare or Science

Job description

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Assessor: Funeral Claims (Talent Pool advert)

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1.To see what life at Capitec is all about and complete a short assessment, pleaseclick here!

2. Once you have completed the above finalize your application by clicking apply below

To improve claims operational excellence, increase customer satisfaction, minimize losses for Capitec Insurance through accurate and holistic assessment of all types of insurance non-medical claims (life, funeral and death), in accordance with terms and conditions of the respective policy/ies, legislative frameworks and goals, objectives, processes and standards sets by Capitec.

Please note: This is a pipeline advert intended to attract potential candidates for future opportunities. Applications will be considered as part of a talent pool for upcoming vacancies.

Experience

• Minimum of 1-year practical experience in funeral and/or life insurance claims assessment or funeral/life insurance claims administration.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant qualification in Healthcare or Science

Knowledge

Minimum:

• Understanding of the long-term insurance industry and claims handling processes, including the disability landscape
• Knowledge of Funeral and Life Products
• Knowledge of relevant legal framework relating to funeral and life insurance claims

Ideal:

• Knowledge or practical experience on assessment of Credit Life Insurance products, especially retrenchments and death Claims.
• Occupational certificate or course on long-term life Insurance Claims Assessment

What will you be doing

Non-Medical Claims Assessment

• Verify the completeness and validity of claim documents.
• Assess non-medical claims accurately and make decisions within agreed turnaround times, ensuring high quality and productivity standards.
• Identify and escalate risks, including fraudulent claims, in line with Capitec’s Fraud Prevention and Identification Framework.
• Identify trends and areas of concern and escalate accordingly.

Stakeholder Engagement

• Build trusting relationships with internal and external stakeholders to achieve Capitec Life objectives.
• Liaise with external third parties to gather additional information about claim events.
• Provide professional service to customers through their preferred channels.

Skills

• Administration Skills
• Attention to Detail
• Numerical Reasoning skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06