Assessor: Funeral Claims (Talent Pool advert)

Capitec Client Care; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services provider is seeking a Claims Assessor in Bellville to improve operational excellence in insurance claims. You will assess non-medical claims, ensure validity of documents, and engage with stakeholders. Ideal candidates have at least one year of relevant experience and a Grade 12 Certificate. This full-time role offers the chance to work in a dynamic environment with opportunities for growth.

Qualifications

• Minimum of 1 year practical experience in funeral and/or life insurance claims assessment.
• Understanding of the long-term insurance industry and claims handling processes.
• Knowledge of Funeral and Life Products.

Responsibilities

• Verify the completeness and validity of claim documents.
• Assess non-medical claims accurately and make decisions within agreed turnaround times.
• Identify trends and areas of concern and escalate accordingly.

Skills

Administration Skills

Attention to Detail

Decision making skills

Numerical Reasoning skills

Planning, organising and coordination skills

Education

Grade 12 National Certificate / Vocational

Relevant qualification in Healthcare or Science

Job description

Assessor: Funeral Claims (Talent Pool advert)

Assessor: Funeral Claims (Talent Pool advert)

22 hours ago Be among the first 25 applicants

Apply By

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Apply now »

Date: 6 Aug 2025

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

Apply By

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

To improve claims operational excellence, increase customer satisfaction, minimize losses for Capitec Insurance through accurate and holistic assessment of all types of insurance non-medical claims (life, funeral and death), in accordance with terms and conditions of the respective policy/ies, legislative frameworks and goals, objectives, processes and standards sets by Capitec.

Please note: This is a pipeline advert intended to attract potential candidates for future opportunities. Applications will be considered as part of a talent pool for upcoming vacancies.

Experience

• Minimum of 1-year practical experience in funeral and/or life insurance claims assessment or funeral/life insurance claims administration.
  
  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
  
  

Qualifications (Ideal Or Preferred)

• A relevant qualification in Healthcare or Science
  
  

Knowledge

Minimum

• Understanding of the long-term insurance industry and claims handling processes, including the disability landscape
• Knowledge of Funeral and Life Products
• Knowledge of relevant legal framework relating to funeral and life insurance claims
  
  

Ideal

• Knowledge or practical experience on assessment of Credit Life Insurance products, especially retrenchments and death Claims.
• Occupational certificate or course on long-term life Insurance Claims Assessment
  
  

What will you be doing

Non-Medical Claims Assessment

• Verify the completeness and validity of claim documents.
• Assess non-medical claims accurately and make decisions within agreed turnaround times, ensuring high quality and productivity standards.
• Identify and escalate risks, including fraudulent claims, in line with Capitec’s Fraud Prevention and Identification Framework.
• Identify trends and areas of concern and escalate accordingly.
  
  

Stakeholder Engagement

• Build trusting relationships with internal and external stakeholders to achieve Capitec Life objectives.
• Liaise with external third parties to gather additional information about claim events.
• Provide professional service to customers through their preferred channels.
  
  

Skills

• Administration Skills
• Attention to Detail
• Decision making skills
• Numerical Reasoning skills
• Planning, organising and coordination skills
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Apply now »

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

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