Area Service Manager

BHBW South Africa Proprietary Limited; Durban; On-site; ZAR 420,000 - 640,000; Full time

Job summary

BHBW South Africa Proprietary Limited is seeking a seasoned service operations lead to manage the field team and oversee forklift fleet maintenance in Durban, Richards Bay and the North Coast. You will drive profitability, negotiate with customers and suppliers, and ensure adherence to safety and quality standards.

The role requires 3–5 years in a similar position, Grade 12, and strong stakeholder management.

Qualifications

• Minimum 3–5 years’ experience within the same role.
• Grade 12 qualification or equivalent.
• Strong communication and negotiation skills with customers and suppliers.

Responsibilities

• Lead the service operational team in a defined area to deliver targeted ROI.
• Oversee forklift fleet maintenance across Durban, Richards Bay and North Coast regions.
• Ensure contract profitability and manage costs on maintenance and rental contracts.
• Schedule and conduct regular customer meetings and site inspections.
• Maintain safety, quality, and performance targets per KPI and balance scorecard.
• Prepare and review WIP and NPL reports against targets and timelines.

Skills

Problem solving

Analysis

Judgement

Numerical reasoning

Resilience

Drive

Initiative

Rule orientation

Excellence orientation

Assertiveness

Investigative orientation

Building relationships

Networking

Communication

Presentation

Customer responsiveness

Education

Grade 12

Tools

MS Office

Job description

Purpose of the Role

Manage the service operational team in an allocated area, providing customers with a targeted return on investment. Development and marketing of component rebuild products and solutions to all internal and external customers.

Key Performance Areas

• Responsible for forklift fleet maintenance and servicing in the Durban and surrounding areas as well as Richards bay and North Coast.
• Ensure contract profitability.
• Effectively communicate and negotiate with Customers and Suppliers.
• Responsible for quality on servicing and maintenance of equipment.
• Control and manage all costs on maintenance and long-term rental contracts.
• Carry out handover of all units into the area of responsibility.
• Ensure customers are quoted for all accidental damage on contract fleet.
• Ensure WIP report and NPL report is in line with set targets/KPI’s
• Lead the Team and ensure teamwork and team spirit is at high levels.
• Achieve Do and Charge targets as per KPI’s.
• Ensure 100% collection rate is achieved for monthly hours collection and excess hours managed.
• Manage contract GP’s in line with targets.
• Schedule monthly meetings with customers and ensure machine inspections/audits are conducted.
• Carry out performance reviews bi-annually as per balance score card.
• Manage and control costs of all Short-Term Rental trucks in the area of responsibility.
• Ensure all contract machines are load tested annually.
• Ensure load test repairs and completed with 30days.
• Carry out monthly technicians vehicle inspection.
• Achieve 100% services carried out monthly as per service schedule.
• Carry out 6 month and 3 month condition reports prior to contract expiry.
• Achieve individual targets and KPI’s as set out in the Balance scorecard.
• Maintain safe working environment and adhere to BHBW’s health and safety policies.
• Ensure business unit is profitable.

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12

Minimum Experience

• 3-5 years’ experience within the same role

Competencies

• Problem solving
• Analysis and judgement
• Numerical reasoning
• Resilience (stress handling)
• Drive/initiative
• Rule orientation
• Excellence orientation
• Assertiveness
• Investigative orientation (Organizational awareness)
• Building relationships and networking/liaison
• Communication and presentation
• Customer responsiveness
• MS Office