Area Segment Manager (EC- Midlands)

Absa Group; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading banking institution in Cape Town seeks an experienced professional to formulate tactical strategies and manage team performance. The role involves coaching team members, ensuring compliance, and enhancing customer experience. A Bachelor's Degree in Business or related fields is essential. This position offers a chance to impact the local banking landscape while adhering to equal opportunity principles.

Responsibilities

• Coach, mentor, and manage team members to drive business objectives.
• Fulfill all activities in adherence to relevant control and compliance requirements.
• Manage performance levels by translating strategy into achievable objectives.
• Continuously improve ways of working and support an empowering team climate.
• Provide service excellence to achieve high customer satisfaction.

Skills

People Management

Compliance and Risk Management

Business Management

Collaboration

Customer Experience

Education

Bachelor's Degree in Business, Commerce, or Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and a strong position as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future, and shape our destiny as a proudly African group.

Job Summary

Formulate tactical strategy and associated delivery plans related to specific practice areas. Ensure proactive integration and operational tactical enhancement.

Job Description

• People Management: Coach, mentor, and manage team members to drive business objectives and ensure colleague development.
• Compliance and Risk Management: Fulfill all activities in adherence to relevant control, compliance requirements, and quality standards.
• Business Management: Manage performance levels and service standards by translating the Business Unit’s strategy into achievable objectives and implementing them through the Performance Development process for the team.
• Collaboration: Continuously seek to improve ways of working by challenging the status quo, supporting an empowering team climate, sharing knowledge, experience, and best practices, and providing constructive feedback.
• Customer Experience: Provide service excellence and achieve high customer satisfaction.

Education

Bachelor's Degree and Professional Qualifications in Business, Commerce, or Management Studies are required.

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups to promote demographic diversity.

Absa Bank Limited reserves the right not to make an appointment to the advertised position.