Area Sales Manager - Ongoing Post (DHL Express)
Location : Johannesburg, Gauteng, South Africa
Reporting to : Director Relationship Channel
Role Purpose :
Participate in the design and implementation of field sales priorities to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies.
Key Responsibilities
- Sales Per Day and Revenue Target – Participate in design of field sales priorities including sales forecast, budget and manpower plans considering business strategy, financial objectives, Group guidelines and policies.
- Prepare plans for a defined geographic region, product line or market segment to generate leads, manage accounts and close sales through a field sales team.
- Scan market, apply market intelligence, identify and contact prospective customers and build relationships to generate future sales and repeat business.
- Assess customer's business and requirements, and recommend appropriate products / services.
- Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to major customers.
- Pursue major prospects and lead negotiations and construct appropriate terms of sale.
- Responsible to drive local sales team to grow the Shipments Per Day (SPD) volumes according to local / country objectives.
- Proactively identify potential challenges that may not be clear in own work area and come up with solutions to modify work methods accordingly.
- Support field sales representatives in securing critical sales in key or complex accounts.
- Responsible to strategically plan and execute best practice (in terms of sales) in order to continuously grow revenue within the respective area and territories.
- Collaborate and resolve issues with various internal teams such as sales, marketing, operations and service management for resolving customer issues, enhancing sales and customer retention.
- Reporting and Administration – Responsible to handle escalated queries and customer complaints in a courteous and timely manner; draft and provide ad-hoc business plans, reports and information sheets as required by management or customers.
- People Management : Manage direct reports by setting clear objectives, providing regular coaching, fostering a high-performance culture; ensure effective performance management, identify and initiate change in KPI priorities, identify and develop talent, promote collaboration, inclusion and psychological safety, align team capabilities with current and future business needs and facilitate continuous learning.
Experience and Minimum Requirements
- Minimum 6 years of field sales experience, with at least 4 years leading a high-performing team.
- Minimum 4 years in a similar capacity, preferably in a mid-size organization of a related industry.
- Minimum 4 years in consumer / retail and / or marketing planning.
- Orientation in transport and forwarding advantageous.
- Previous logistics experience advantageous.
- Strong numerical and analytical skills.
- Advanced MS Suite Office skills (Word, Excel, PowerPoint, etc.).
- Strong spoken and written communication skills.
- Project management skills.
- Demonstrated ability to influence and build relationships with senior stakeholders.
Qualifications
- Degree in Business or similar related discipline (Business, Marketing, Commercial preferred).
- Valid driver's license.
Seniority Level
Director
Employment Type
Full-time
Job Function
Sales and Business Development
Industries
Transportation, Logistics, Supply Chain and Storage