Area Manager - Rustenburg

Fidelity Services Group; Rustenburg; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading security services company is seeking an Area Manager for its Rustenburg Branch. The successful candidate will oversee security operations, manage staff, and ensure client satisfaction. Applicants should have at least 5 years of security management experience, PSIRA registration, and strong leadership skills. This full-time role requires commitment to client service and operational excellence.

Qualifications

• Minimum 5 years experience in the security industry.
• 5 years experience in operational security management.
• Working knowledge of the Firearm Act and firearm competency.

Responsibilities

• Manage Operations Managers and ensure security requirements are met.
• Handle client liaison and HR/IR matters.
• Ensure optimal performance standards among security staff.

Skills

Sales experience

Direct sales

Retail

Management

Process improvement

Outside sales

Team management

Leadership

Public speaking

Supervising

Education

Matric / Grade 12 Certificate or equivalent

PSIRA Grade A / B registered

Tools

Microsoft Office

Job description

Area Manager Rustenburg Branch :

The above position is vacant at the Rustenburg Branch, reporting to the Branch Manager. The overall purpose of this position is to manage several Operations Managers, covering key areas such as client liaison, HR / IR matters, fleet management, expenses control, investigations, and ensuring the posting of security officers. The goal is to ensure all site security requirements are met and that clients' needs are efficiently and professionally addressed at all times.

Minimum Requirements :

• Matric / Grade 12 Certificate or equivalent.
• PSIRA Grade A / B registered.
• Valid Driver's License with own reliable transport.
• At least 5 years of experience in the security industry.
• At least 5 years of experience in operational security management.
• Working knowledge of the Firearm Act and firearm competency.
• Staff management experience.
• Computer literacy with expert knowledge of Microsoft Office.
• No criminal record or pending cases.
• Sound planning, administration, interpersonal communication, and client liaison skills.
• Strong leadership and organizational skills, along with good interpersonal and communication skills.
• Knowledge of ISO 9001:2008 Quality Management System and its requirements.

Key Performance Areas :

1. Maintaining good relations between Fidelity Security Services Group and the client regarding security services rendered.
2. Managing allocated areas to meet contractual requirements as stipulated by the client.
3. Ensuring all security officers on site meet contractual requirements.
4. Evaluating service levels and recommending improvements to the client.
5. Managing and supervising security staff to ensure performance standards are met.
6. Handling administration matters.
7. Daily liaison with management on operational issues.
8. Coordination with regional management on operational matters.
9. Prompt handling of HR-related queries.
10. Formulating disciplinary actions.
11. Timely submission of employment forms to the regional office.
12. Submitting weekly/monthly incident and general reports.
13. Investigating incidents and reporting on them.
14. Maintaining sound knowledge of ISO 9001:2008 Management System.

Other Personality Attributes :

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies :

• Analytical, critical thinking & planning skills
• Leadership & self-development
• Goal setting & organizational skills
• Driving & managing change
• Results-driven
• Interpersonal skills
• Communication skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees, and selection is based on merit. We encourage and support Historically Disadvantaged Candidates and Black Female Candidates, prioritizing black female candidates as per our transformation policy.

Fidelity Services Group (Pty) Ltd supports fair practice and business ethics, emphasizing the continuous development of our human capital.

If you are not contacted within 10 working days after the closing date, please consider your application unsuccessful.

Required Experience : Manager

Key Skills : Sales experience, direct sales, retail, hospitality, management, process improvement, outside sales, team management, Kaizen, leadership, public speaking, supervising.

Employment Type : Full-Time

Experience : years

Vacancy : 1