Area Manager - Retail Service Development

Role Summary

The main responsibility of the Area Manager for Retail Service Development is to assist with the development and growth of the Service business in conjunction with other Areas in the Services Unit, thereby maximizing customer satisfaction.

The Area Manager for Retail Service Development ensures that the Service offering is continuously updated and developed to meet current and future customer needs to maximize customer uptime, efficiency, and profitability.

The Area Manager for Retail Service Development is responsible for the development and sales of various service solutions, whether part of the existing service sales offering or tailored to specific customer needs, to achieve short- and long-term targets.

Key Responsibilities

• Developing and implementing the service development strategy to align regional goals with the company's overall strategy and market positioning.
• Managing the Services Portfolio by defining and delivering customer-focused service solutions, including both Scania and non-Scania products.
• Thinking strategically to connect market trends with internal strategy and planning long-term.
• Ensuring accountability by leading teams, tracking performance, and meeting targets and service standards.
• Understanding customer needs to create offerings that improve profitability and satisfaction.
• Driving data-based decisions and managing profitability across retail and service channels using financial and business figures.

Minimum Requirements

• Higher education or equivalent work experience.
• Minimum 5 years of managerial and leadership experience, preferably in the heavy vehicle industry.
• Demonstrated integrity and compliance; all applications will be treated with confidentiality.