Area Manager (MFS) (Western Cape and Eastern Cape)

MAN Automotive (South Africa) (Pty) Ltd; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A financial services company in Cape Town is seeking an Area Manager to oversee branch operations and ensure financial and operational targets are met. The successful candidate will drive strategic initiatives, monitor operational efficiency, and foster a culture of customer service excellence. Ideal applicants will have experience in management and proficiency in data analysis to identify trends and opportunities for improvement.

Qualifications

• Experience in a management role within financial services.
• Strong communication and leadership skills.
• Ability to monitor and improve operational efficiency.

Responsibilities

• Ensure implementation of company policies and service standards.
• Monitor and improve operational efficiency.
• Drive sales and revenue targets.

Job description

The Area Manager atMAN Financial Services (South Africa) (RF) (PTY) LTDensures the achievement of financial targets, operational efficiency, regulatory compliance, and high levels of customer satisfaction. The Area Manager acts as a key link between head office and branch operations, driving strategic initiatives and fostering a performance-driven culture.

Duties :

• Ensure consistent implementation of company policies, procedures, and service standards.
• Monitor and improve operational efficiency and cost-effectiveness.
• Drive the achievement of sales and revenue targets across the area.
• Identify growth opportunities and implement local marketing and outreach strategies.
• Support product rollouts and customer acquisition initiatives.
• Ensure adherence to regulatory requirements and internal controls.
• Monitor credit risk, collections performance, and operational risk indicators.
• Address audit findings and implement corrective actions.
• Champion customer service excellence across all branches.
• Resolve escalated customer issues and complaints promptly.
• Monitor customer feedback and implement service improvements.
• Analyse area performance metrics and prepare regular reports for senior management.
• Use data to identify trends, risks, and opportunities for improvement.
• Recommend and implement corrective actions where necessary.