Area Manager-KZN

Clicks Group Limited; Durban; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Clicks Group Limited is recruiting an Area Manager to oversee Sorbet stores across Kwa-Zulu Natal from the Mount Edgecombe offices, reporting to the Regional Manager. The role focuses on driving the operational plan, empowering store teams to achieve regulatory standards and exceptional customer service while growing profitability.

You will conduct regular QA visits, analyse store financials, implement marketing campaigns, coordinate openings, and oversee training and HR compliance to ensure

Qualifications

• 3–5 years’ experience in multi-site operations management or leadership in franchised retail/beauty/food services.
• 3–5 years’ experience in financial analysis and budgeting.
• 2 years’ experience in leading store openings, coordinating suppliers, and merchandising teams.
• Bachelor’s degree/diploma in Business Management, Retail Management, or related field.

Responsibilities

• Conduct regular store visits to perform Quality Assurance and Business Reviews and implement corrective actions.
• Analyse store financials monthly and develop recovery plans for underperforming stores in consultation with the Ops Manager.
• Implement all marketing campaigns in stores in line with guidelines to drive sales and brand visibility.
• Coordinate and lead store openings, ensuring IT systems, inventory and comms infrastructure are ready.
• Oversee in-store training programs and staff readiness.
• Drive HR compliance by maintaining employee documentation, contracts, and adherence to policies.
• Manage performance management, recognition and disciplinary processes to maintain operational excellence.
• Provide timely information to facilitate informed decision making and control store operations.

Skills

Business acumen

Planning and organising

Store operations

Problem solving

Project management

Education

Bachelor’s degree/diploma in Business Management or Retail Management

Job description

We are looking to recruit an area manager to look after our Sorbet stores in Kwa-Zulu Natal. The role will be based in the Sorbet Offices in Mount Edgecombe and will report to Regional Manager.

The purpose of the role is to plan and drive implementation of the Sorbet operational plan for franchise stores by empowering and leading store teams to achieve and maintain business and regulatory standards, deliver exceptional customer service, in order to consistently grow profitability.

• To conduct regular store visits to perform Quality Assurance and Business Reviews, provide feedback and implement corrective actions to improve performance
• To analyse store financials monthly, compare performance to group benchmarks and budgets, as well as develop and execute recovery plans for stores with negative growth in consultation with the Operations Manager in order to improve profitability
• To implement all marketing and advertising campaigns in stores in line with business requirements and guidelines in collaborating with the Marketing Department to drive sales and brand visibility
• Coordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communication infrastructure setup, while guiding merchandising teams to ensure the store is fully prepared for launch
• To oversee in-store training programs by managing placement schedules and collaborating with corporate teams to ensure staff readiness
• To drive compliance with HR standards by maintaining accurate employee documentation, contracts, and adherence to policies, procedures (including disciplinary and remuneration) and legal requirements
• To manage implementation of performance management, employee recognition and disciplinary processes to maintain operational excellence
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over corporate store operations
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives

Job Knowledge

• Financial analysis and budgeting.
• Planning and performance improvement strategies
• Store operations, merchandising, and supply chain
• Performance management
• Project management

Job Related Skills

• Business Acumen.
• Planning and organising.
• Overseeing daily store operations.
• Problem-Solving and Decision-Making
• Project Management

Experience and Education

• 3-5 years’ experience in multi-site operations management or leadership role in a retail, beauty or food services industry focusing on franchising
• 3-5 years’ experience in financial analysis and managing budgets
• 2 years’ experience in leading store openings, coordinating suppliers, and managing merchandising teams
• 3-year bachelor’s degree/diploma in Business Management, Retail Management, or a related field
• Deciding and Initiating Action
• Leading and Supervising
• Adhering to Principle and Values
• Analysing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations