Store Manager -Sorbet Man: Cape Quarter

Clicks Group Limited; Cape Town; On-site; ZAR 350,000 - 480,000; Full time

Job summary

Clicks Group Limited in Cape Town seeks a Store Manager to oversee operational and citizen management across stores, driving Sorbet culture, customer care and store profitability.

You will lead a team, manage stock, merchandising, marketing campaigns, and ensure loyalty program adoption; two years in store management and a retail/FMCG background preferred.

Qualifications

• Minimum 2 years’ experience in a store management role within a retail/FMCG environment.
• Financial management experience (budgets, P&L, ratios) is preferred.
• Matric/Grade 12 is essential; Retail Management Diploma is desirable.
• Strong leadership, communication and people development skills.

Responsibilities

• Lead store operations to deliver on customer care and profitability targets.
• Oversee guest focus and resolve complaints within 24 hours.
• Train and mentor citizens and new team members in Sorbet culture and service standards.
• Plan rosters and manage stock counts, stock receiving and inventory checks.
• Drive loyalty program adoption and ensure merchandising meets Sorbet standards.
• Coordinate marketing campaigns, in-store collateral and campaign execution.
• Prepare and review weekly sales figures to track progress against budgets.

Skills

Communication skills

Leadership

Organisation

Problem solving

Customer service

Multi-store management

Money handling

Education

Matric/Grade 12

Retail Management Diploma

Tools

Computer literacy

Job description

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

It is the role of the Store Manager to oversee the Operational and Citizen management of stores. As the team leader, special focus should be placed on how you implement the Sorbet Culture and ethos within the team, to focus on the development of the citizens and improving the lives of our guests, through superior customer care and store profitability.

Guest Focus

• 1. Be able to demonstrate the “Sorbet Way” and instil this focus on your team, when dealing with our guests.
• 2. Resolve customer complaints within 24 hours.
• 3. Understand and be able to advise guests on all treatments in the menu.
• 4. Actively promote and up/cross sell treatments
• 5. Handle guest questions and concerns in a professional and accurate manner.
• 6. Answer calls in a friendly professional manner.
• 7. Ensure that the scheduler is well planned to accommodate guests as effective as possible.

Citizen Focus

• 8. On-board new citizens in the store and mentor them on the Sorbet way (culture).
• 9. Host monthly talk shows with the citizens to focus on relevant issues (QAR Results, Sales Targets, Hygiene, Training, Culture and Service Focus).
• 10. Manage citizens work schedule /rosters.
• 11. Coordinate citizen training schedules and bookings
• 12. Communicate any staff/ guest problems that need attention to the Area Manager of the store.
• 13. Manage Disciplinary procedures and performance management with each citizen.
• 14. Drive individual targets per citizen with one on ones.

Operational Focus

• 15. Understands the benefits of the Sorbet Loyalty Program, and is able to train the team and drive focus on the program with all citizens in store and drive loyalty sign ups in the store.
• 16. Ensure that the store merchandising and general presentation is maintained according to Sorbet standards
• 17. Manage spot checks on stock counts and inventory control (Daily in and Out Counts, weekly Full Inventory Check).
• 18. Manage stock receiving procedures as per Sorbet Franchise Systems Manual.
• 19. Responsible for checking that stock has been captured accurately on ESP by FDC’s.
• 20. Assist with administrative accurate invoice filing and controls.
• 21. Manage cash takings, check cash-ups for accuracy and ensure daily banking or twice a week banking – store dependant

Reporting

• 22. Submit talk show . team meeting agendas and feedback to relevant Area Manager
• 23. Submit sick leave tracking and all leave forms to area manager monthly in order to manage accurate payroll
• 24. Submit all relevant RS data to area managers monthly for accurate payroll.
• 25. Pulling of weekly sales figures to manage stores progress to monthly budget.

Marketing

• 26. Communicate and ensure implementation of all national marketing and advertising campaigns at store level
• 27. Making sure citizens are aware of all campaigns
• 28. Collateral is displayed and implemented
• 29. Citizens are trained and able to sell / market the campaign.

Key Competencies

• Computer Literate.
• Exceptional communication skills (spoken, telephonic and written).
• Organised and systematic.
• Detail orientated.
• Must possess and aptitude for basic math and money handling skills.
• Punctual.
• Able to function under pressure in a fast-moving environment.
• Able to manage multiple stores
• Self-directed and able to work independently

Experience

• Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.).

Education

• Matic/Grade 12 (essential)
• Business and Retail Mamnagement Diploma(desirable).