Area Manager (Industry equivalent to a Operations Manager)

Fidelity Services Group; Wes-Kaap; On-site; ZAR 600,000 - 850,000; Full time

Job summary

Fidelity Services Group is seeking an Operations Manager to oversee security services, manage security staff, and ensure high service standards are maintained. The ideal candidate will possess extensive experience in security management, exceptional leadership skills, and the ability to liaise effectively with clients, ensuring all contractual obligations are met. This role involves significant responsibility for staff management and operational integrity, making it crucial for the candidate to have a strong background in the security industry.

Qualifications

• 10 years’ experience in the security industry required.
• 5 years’ experience in operational security management structure.
• Valid Driver’s License and personal reliable transport.

Responsibilities

• Manage Operations Managers and ensure client needs are met.
• Oversee compliance with site security requirements.
• Evaluate service levels and recommend improvements.

Skills

Staff management

Client liaison

Analytical thinking

Leadership

Interpersonal communication

Education

Matric/Grade 12 Certificate

PSIRA Grade A registration

Tools

Microsoft Office suite

Job description

Purpose Of The Role

Reporting to the Regional Manager, the overall purpose of this position is to manage several Operations Managers in covering the following key areas: client liaison, HR/IR matters, fleet management, expenses control, investigations, and ensuring the posting of security officers. The role also involves ensuring all site security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Minimum Requirements

• Matric/Grade 12 Certificate or equivalent. PSIRA Grade A registered.
• Valid Driver’s License with own reliable transport.
• At least 10 years’ experience in the security industry.
• At least 5 years’ experience in the operational security management structure.
• Working knowledge of the Firearm Act and firearm competency.
• Staff management experience.
• Computer literacy with expert knowledge of the Microsoft Office suite.
• No criminal record or pending cases.
• Sound planning, administration, interpersonal communication, and client liaison skills.
• Strong leadership and organizational skills, along with good interpersonal and communication skills.
• Knowledge of ISO 9001:2008 Quality Management and its requirements.

Key Performance Areas

1. Maintaining good relations between Fidelity Security Services Group and the client regarding security services rendered.
2. Managing allocated areas to ensure contractual requirements are met as stipulated by the client.
3. Ensuring all security officers on site meet contractual requirements.
4. Evaluating service levels and recommending improvements.
5. Managing and supervising security staff to ensure performance standards are met.
6. Handling administrative matters and liaising with management on operational issues.
7. Liaising with regional management and addressing HR-related queries promptly.
8. Formulating disciplinary actions and ensuring timely submission of employment forms.
9. Submitting weekly/monthly incident and general reports and investigating incidents.
10. Maintaining knowledge of ISO 9001:2008 Management System.

Other Personality Attributes

• Assertiveness
• Initiative
• Strong leadership ability
• Presentable

Core Competencies

• Analytical, critical thinking, and planning skills
• Leadership and self-development
• Goal setting and organizational skills
• Driving and managing change
• Results-driven
• Interpersonal and communication skills
• Development of others
• Customer focus
• Teamwork

We reserve the right not to make an appointment to any advertised position. While preference is given to existing employees and selections are based on merit, we encourage and support historically disadvantaged and disabled candidates to join the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics, emphasizing continuous development of our human capital as the key resource to our success. If you are not contacted within 10 working days after the closing date, please consider your application unsuccessful.