Area Manager

Cash Crusaders Retail (Pty) Ltd; Richards Bay; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A retail company in Richards Bay is seeking a dynamic Area Manager / Field Development Officer to oversee day-to-day operations across multiple locations. The ideal candidate will drive store performance, develop sales strategies, and lead a customer-focused culture. Strong management experience and excellent communication skills are essential for this role, which requires extensive travel. Join a committed team dedicated to delivering excellent customer experiences.

Qualifications

• Minimum 3 years' experience in a senior management role.
• Strong IT proficiency including management information systems.
• Experience in budget analysis and P&L statements.

Responsibilities

• Oversee daily operations across designated regions.
• Maximize profitability of various profit centers.
• Analyze store performance statistics for improvement.

Skills

Organizational skills

Communication skills

Leadership abilities

Innovative mindset

Education

Matric certificate

Advanced certificates in business or management

Tools

Microsoft Excel

PowerPoint

Job description

Position Overview

We are seeking a dynamic and skilled Area Manager / Field Development Officer (FDO) to oversee the company’s day-to-day operations across designated regions. The ideal candidate will focus on optimizing store performance, developing sales strategies, and ensuring adherence to company standards and goals. This role involves extensive travel, collaborating with store managers, and driving excellence across multiple locations. You will play a critical role in achieving financial targets, mentoring store teams, and delivering exceptional customer experiences.

Key Responsibilities

Store Operations Management :

• Maximize the profitability of New Goods, Second-Hand Goods, and SSB profit centers.
• Implement and maintain high merchandising standards.
• Ensure effective execution of marketing initiatives.
• Proactively coordinate stock availability and manage stock age, damages, and discontinued items.
• Monitor returns, discounts, and store budgets.
• Organize and participate in monthly stocktakes.
• Ensure compliance with security standards and company policies.

Performance Improvement :

Analyze store performance statistics and financial statements to identify improvement areas.

Develop and implement tailored business performance plans for store managers.

Conduct regular reviews with store partners and adjust strategies as needed.

Facilitate employee training and succession planning to enhance competency levels.

Stakeholder Collaboration :

Work closely with upper management to align regional operations with company objectives.

Communicate effectively with franchisees, store teams, and other stakeholders.

Ensure customer expectations are consistently met by fostering a service-oriented culture.

Reporting and Compliance :

Prepare detailed reports on store performance and area operations.

Ensure all stores meet relevant legislative and company compliance standards.

Review and improve customer satisfaction through feedback mechanisms, including mystery shopper reports and social media standards.

Qualifications and Skills

Educational Background :

Matric certificate.

Advanced certificates in business, management, or related fields are advantageous.

Technical Expertise :

At least 3 years’ experience in a senior management role.

Strong IT proficiency, including Microsoft Excel, PowerPoint, and management information systems.

Financial acumen, with experience in budget analysis and P&L statements.

Additional Skills :

Excellent organizational and time-management skills.

Strong communication and relationship-building abilities.

Demonstrated leadership capabilities and the ability to inspire a team.

Innovative and results-driven mindset.

A reliable vehicle and willingness to travel extensively.