Area Manager

Timberland; Johannesburg; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading company in the retail sector is seeking a skilled management professional to oversee their Timberland branded outlets across Gauteng. The role includes strategic leadership in sales planning and performance management, demanding strong expertise in customer service and team leadership. The successful candidate will implement best practices to enhance sell-out and ensure operational excellence. This position offers the opportunity to thrive in a competitive market while developing a motivated team.

Qualifications

• Over 5 years of management experience in retail environments.
• Strong commitment to service excellence.
• Ability to adapt quickly to changing business needs.

Responsibilities

• Manage trade and performance of Timberland retail outlets in Gauteng.
• Lead the retail management team in strategic development.
• Conduct monthly SWOT reports and manage weekly sales planning.

Skills

Customer Satisfaction

Leadership

Communication

Numeracy

Tools

Retail Computer Systems

Job description

Job Location : Gauteng, Johannesburg
Deadline : June 28, 2025
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Description

Leadership and Performance Management

• Manage trade and performance of prime locations, Timberland Branded retail outlets across Gauteng.
• Lead the retail management team in strategic development aligned with business objectives.
• Provide strong leadership to foster a cooperative, responsive, results-oriented, and highly competitive retail culture.
• Build and manage a motivated and professional team capable of thriving in a fast-paced environment, ensuring standards in finance, production, customer service, and quality are met.
• Coach and develop junior managers to effectively lead their teams.
• Set and communicate retail standards across the business.

Sales Planning and Measurement

• Compile the Region POE.
• Implement industry best practices to enhance sell-out.
• Conduct in-depth commercial analysis, including competitor activity, with monthly SWOT reports.
• Manage field activity reports and share insights with the buying and planning teams to grow market share and brand equity.
• Prepare visual checklists with photos as PowerPoint presentations, including suggestions for VM improvements aligned with stock densification standards.
• Recommend promotional plans to increase sell-out.
• Manage weekly sales planning, review store performance, and set targets.
• Conduct a minimum of two training sessions weekly with documented minutes.
• Develop mid-month action plans based on sales projections.
• Address customer complaints within 24 hours.
• Promote cross-store collaboration to ensure consistency.
• Set targets for direct reports and develop action plans with allocated resources and budgets.
• Build and maintain a customer database to enhance customer experience in this competitive market.
• Plan daily, weekly, and monthly objectives.
• Identify, prioritize, and track market opportunities.
• Manage area profitability in collaboration with operations.
• Ensure compliance with corporate standards and manage store administration.
• Oversee risk management and respond to internal audit findings.
• Manage headcount and performance of underperforming sectors.
• Develop staff and store manager skills as part of area development.
• Manage equipment functionality and communication with suppliers.
• Maintain effective communication with landlords and resolve queries promptly.
• Manage individual site demands, especially outside business hours and seasonal peaks.
• Participate in health and safety committees and audits.

Opportunity Assessment and Market Competitiveness

• Manage inventory, supplies, and budgets across seven stores.
• Analyze trends for strategic planning.
• Conduct market potential studies and analyze competitor activity.
• Generate insights and take appropriate actions based on analysis.
• Understand customer needs and foster customer relationships.
• Optimize third-party relationships and uphold corporate image.

Requirements

Qualifications / Experience

• Over 5 years of management experience in retail environments.
• Strong commitment to service excellence and customer satisfaction.
• Excellent interpersonal, communication, and numeracy skills for team leadership.
• Ability to adapt quickly to changing business needs and translate strategic directions into actionable tasks.
• Knowledge of retail computer systems.
• Proficiency in English; bilingual skills are a plus.