Area Manager

Bidvest Protea Coin; Gauteng; On-site; ZAR 350,000 - 550,000; Full time

Job summary

A leading company in security services seeks an Operations Manager to oversee security operations, enhance client relationships, and ensure compliance with standards. The ideal candidate will have extensive experience in operations management, a strong leadership background, and relevant certifications. This role requires effective communication, project management skills, and the ability to work under pressure.

Qualifications

• Minimum 5 years of operational management experience.
• Bilingual in English and another South African language.
• Proven track record of leading teams to achieve objectives.

Responsibilities

• Plan and manage security operations.
• Act as a focal point for security operations decision-making.
• Provide reports and recommend process improvements.

Skills

Leadership

Interpersonal skills

Analytical skills

Communication

Education

PSRA certification Grade A

Tools

MS Office

Google Earth

Job description

Render a comprehensive proactive security service.

Liaise with clients, regional clients, and handle all internal and external security queries.

Ensure client satisfaction and retention.

Sustain growth and profitability.

Increase and sustain the performance and productivity of all staff.

Manage subcontractors and subdivisions.

Plan and manage security operations.

Carry out dynamic security and safety risk assessments.

Communicate effectively with the control room team and liaise with operational management teams within the project.

Maintain effective relationships with client staff, management, contractors, and service providers.

Provide reports and recommend process improvements.

Act as a focal point for security operations decision-making during routine and emergency situations.

Ensure compliance with standards and relevant laws.

Coordinate with all security service providers.

Ensure responsible sites are up-to-date in polygons and site list spreadsheets.

Proactively liaise with the OCC NOC and assist with interactions.

Possess security technical ability and background.

Ensure compliance with the company's disciplinary code and SOPs.

Arrange and ensure training when required.

Be willing to work after hours, long hours, and travel nationally.

Perform any other duties relevant to the role.

Qualifications and Skills

PSRA certification Grade A.

Minimum 5 years of operational management experience / exposure.

Good labor relations skills.

Proficiency in MS Office (Word, Excel, Outlook) and Google Earth.

Bilingual in English and another South African language.

Excellent interpersonal and customer relations skills.

Ability to work independently and under pressure.

Willingness to work extensive hours, after hours, and standby.

Clean disciplinary, criminal, and credit record.

Valid Code 08 driver's license and own reliable transport.

Experience in implementing Quality Management Standards.

Ability to manage projects, draft policies, and influence stakeholders.

Experience with control room systems.

Analytical, quality-focused, with the ability to produce management information.

Excellent presentation and IT skills.

Target and KPI-focused, maintaining employee engagement.

Strong leadership skills : motivate, coach, develop, inspire, and identify training needs.

Proven track record of leading teams to achieve objectives.

Effective communication skills across all levels of the organization.