Area Manager

To manage the area, you are appointed to. To investigate the theft of and recover assets and information of the client and its clients.

Education and Experience :

• Matric (Grade 12) or equivalent (NQF level 4).
• PSiRA registered.
• Minimum two (2) years post matric managerial qualification.
• Any further education in policing / investigations will be highly beneficial.
• Minimum five (5) years proven supervisory / managerial experience.
• Minimum eight (8) years proven crime investigations experience.

Key Receivers :

• Operational Manager.
• Task Teams.
• All Operational Staff.
• Department Managers.
• Clients.
• Contractors.
• Local Authorities.
• Scrap Dealers.
• Communities.

Key Performance Areas :

• Information Gathering System.
• Budgets.
• Equipment.
• Managing staff.

Main Duties and Responsibilities :

• Develop a crime prevention plan for your area and establish strategies to support it.
• Manage all the resources and processes in the area.
• Give input on manpower numbers and equipment required.
• Present the crime prevention plan to the Operational Manager for approval.
• Only after approval, implement the crime prevention plan.
• Develop good customer relationships.
• Communicate effectively and give feedback according to client requirements.

Information Gathering System :

• Develop an information gathering system by means of informants.
• Continuously recruit new informants and utilize the information given by them.
• Gather information and compile reports on criminal activities, trends, and tendencies to enable informed business decisions to minimize possible risks.
• Prepare business reports, results, and explanations; present and communicate this to the operational manager and clients.

Dockets :

• Check all dockets and ensure that they are according to company and legal standards.
• Ensure that you are informed regarding all information regarding dockets.
• Report all court dairies to the legal department.

Incidents :

• Keep track of all incidents in your area.
• Ensure incidents are reported to you immediately after the incident occurred.
• Create a system to enable the correct procedure to report an incident.
• Report the incident to the appropriate channel to ensure that the client receives the message as soon as possible.
• Ensure that the reports consist of all the required information and that the client also received the applicable information.
• Ensure that the Operational Manager is aware of all incidents.
• Manage and control the business unit’s budget effectively to ensure that the company reaches its goals and objectives.

Time Roster Structure :

• Ensure that all employees are placed on shift cost-effectively and that they are working full hours.
• Ensure that all time and posting sheets are filled in correctly and given to the relevant party on time.
• Ensure that every employee is posted as required by the Service Level Agreement.
• Ensure the safety of every employee as they are posted.

Equipment :

• Ensure that vehicles are always kept in a neat, clean, and tidy condition.
• Ensure that vehicle licenses are always kept up to date and renewed when required.
• Ensure that vehicles are serviced when required with authorized dealerships.
• Do quarterly audits on vehicles and equipment to ensure all is in good order.

Manage Staff :

• Manage all employee relations and disciplinary matters and ensure that the correct procedure is followed according to company policies.
• Provide personal coaching and counseling to personnel members and encourage innovation.
• Provide in-service training with custom-made training material and programs to subordinates.
• Manage the Investigators and ensure that they are doing the work on standard.
• Ensure that all instructions from the Operational Managers are followed through.
• Do performance evaluations for your area together with strategies for achievement.
• Ensure that the Quality Management guidelines are adhered to and that all personnel are trained and understand its principles.
• Willingness to go to different regions to perform duties as required from time to time.

Attributes, Competency and Skills :

• Empowering others
• Fostering teamwork
• Managing performance
• Attention to communication
• Persuasive communication and influencing others
• Building collaborative relationships
• Diagnostic information gathering
• Forward thinking
• Initiative
• Thoroughness
• Stress management
• Personal credibility
• Conflict Management
• Contract Management

Health and Safety :

• Equipment should only be used for the sole purpose that they are intended for, within the health and safety regulations thereof and only by the people who have received the proper training.
• If any hazard of any kind is noted, it must be reported to the SHEQ Manager immediately for remedial action to be taken.
• Be responsible for your own health and safety as well as the health and safety of those around you.
• Adhere to the regulations on the usage of consumables, equipment, and clothing as well as the maintenance thereof.

Special Conditions :

• Employees will be required to undergo training that is deemed necessary to raise the standard of service delivery and/or to comply with the requirements of the position.
• This job description sets out the responsibilities of the position at the date that it was completed. Such duties may vary from time to time without changing the general character or the level of responsibility entailed.