Area Manager

Empact Group; Durban; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading company is seeking a manager for integrated cleaning services in Durban. The role involves overseeing operational costs, client relationships, and team management while ensuring compliance with industry standards. Ideal candidates will possess strong leadership and project management experience in sensitive markets. Previous experience in healthcare is a plus, along with proficiency in MS Office.

Qualifications

• 3-5 years’ experience in the cleaning and retail industry required.
• Experience in healthcare and project management is advantageous.
• Proficient in MS Office, especially Excel and Word.

Responsibilities

• Manage operational coordination of soft services and maintain service standards.
• Ensure efficient SLA management and client engagement.
• Lead a team to achieve high performance and manage costs.

Skills

Knowledge of the relevant cleaning sector

People management experience

Project management experience

Customer service skills

Management skills

Effective communication skills

Attention to detail

Education

3-5 years’ experience in the cleaning and retail industry

Experience in healthcare

Valid driver’s license

Tools

MS Office

Job description

The Main Purpose of the Job

The successful applicant will be responsible for managing all subordinate staff in integrated services in accordance with sector strategy, contract specifications, and statutory regulations. This includes managing operational costs, providing operational support, overseeing client services, training, audits, and industrial relations issues in the designated areas.

Education and Experience

• 3-5 years’ experience in the cleaning and retail industry
• Experience in healthcare is advantageous
• Experience in highly commercial and sensitive markets is essential
• People management experience
• Project management experience in cleaning is an advantage
• Computer literacy
• Valid driver’s license

Knowledge, Skills, and Competencies

• Knowledge of the relevant cleaning sector
• Knowledge of South African and industry-specific laws
• Proficiency in MS Office, especially Excel and Word
• Knowledge of HSE standards
• Proactive approach and attention to detail
• Professionalism
• Customer service skills
• Management skills
• Effective communication skills
• Ability to manage costs within budget and promote cost-saving measures
• Ability to draft, extract, and analyze reports
• Excellent interpersonal and leadership skills
• Sound administrative skills
• Adaptability to changing environments and effective prioritization
• Flexibility to work outside regular hours when required

Key Areas of Responsibility

1. Operational coordination of soft services, ensuring external contractors meet service standards aligned with client and business requirements
2. Efficient SLA management and proactive engagement with clients to build long-term, profitable relationships
3. Effective people management to ensure a high-performing team
4. Manage environmental safety in line with client and business strategies