Area Conference Services Manager

Why us?

Sage Hospitality is seeking an Area Conference Services Manager to assist Hotel Zeppelin, Hotel Zelos and Hotel Zetta in San Francisco, CA.

Hotel Zeppelin, retreat to a bold, bohemian salute to the rebels, revolutionaries, and rock ‘n rollers who shaped the San Francisco we know and love.

Hotel Zelos, a sleek, stylish hub in the heart of San Francisco’s vibrant shopping, dining, and entertainment district, is a fashion-forward oasis where business and pleasure meet, and where inspiration and passion await.

Hotel Zetta, for the bold and the brave, this creative haven is steeped in a playful, adventurous spirit. One-of-a-kind touches, distinctive design, and dynamic art fill every stay with surprise and delight.

As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service, we build relationships with our guests and value for our shareholders, creating unforgettable experiences.

No matter your daily role, Sage recognizes that your success is about more than the work you do - it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!

Job Overview

Our Area Conference Services Manager is responsible for planning, organizing, and managing the in-house details for large group and convention bookings (e.g., guest rooms, menus, set-up, etc.), participating in negotiating meetings/functions, rooms, rates, and all related requirements. They will ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. They will focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.

Responsibilities

• Responsible for the management and planning of meetings/conventions and related activities.
• Attends Banquet Event Order (BEO) and staff meetings and performs as a team leader for all hotel department staff participating in the event delivery process.
• Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
• Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determine and coordinate all event planning needs.
• Maintain well-documented, accurate, organized, and up-to-date file management in order to serve clients and the employer in the most expedient, organized, and knowledgeable manner.
• Develop customer profiles and maintain an effective trace system including trace dates and references resulting in superior account service and increased revenues.
• Develop strong customer relationships through appropriate client communication and the use of professional, courteous, and ethical interpersonal interaction.
• Follow up on all client needs and inquiries in an efficient and expedient manner.
• Focus on revenue-generating activity and maximize selling time through retaining accounts/clients, maximizing account yield opportunities, and sales effectiveness.
• Detail, up-sell, and detail the program with the client including verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
• Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction, and repeat business.
• Oversee all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations, and coordination with accounting.
• Improve hotel convention services' products through: (a) participation in the development of new sales tools and systems, (b) participation in the analysis of the strengths and weaknesses of our competition's product, and (c) analysis, understanding, and satisfaction of our customers’ needs.
• Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
• Attend and lead pre-conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
• Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.
• All other duties as assigned, requested, or deemed necessary by management.

Qualifications

Education/Formal Training

• More than two years of post-high school education.

Experience

• One to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires a working knowledge of banquet/catering food and beverage services, policies, or operations.
• Requires knowledge of computer equipment.
• Requires compiling facts and figures in accordance with established procedures.
• Supervisory skills needed.
• Communication skills required to provide information and associated services to hotel management and guests.
• Excellent hearing necessary for verbal interaction with guests and associates.
• Excellent vision necessary to view set-ups.
• Excellent speech communication skills required for verbal interaction with guests and associates.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting, pushing, pulling, and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
• Bending/kneeling required for taping down cords, skirting tables, picking up the floor after function occasionally.
• Mobility - ability to service clients on a moment's notice, variable distances.
• Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.

Environment

• Inside 95% of 10 hour day. Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.

Employer will consider all qualified applicants in a manner that adheres to the regulations and requirements of the Fair Chance Ordinance.

EOE

Benefits

Medical, Dental, Vision, Matching 401k, Hotel & Restaurant Discounts and more!

Salary

USD $85,000.00 - USD $90,000.00 /Hr.