Arabic-Speaking Virtual Lifestyle Specialist (Temporary Contract)

Ten Group; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

Join a leading luxury travel and concierge company as an Arabic-Speaking Virtual Lifestyle Specialist. This role offers the chance to deliver exceptional travel experiences while working remotely. Ideal for recent graduates eager to grow in customer service and travel. Enjoy comprehensive training, flexible hours, and a supportive team environment. Apply by May 31, 2025, to be part of a diverse and dynamic global team.

Benefits

Competitive salary

Performance-based bonus

Paid time off

Paid Sabbaticals

Loyalty rewards program

Employer-contributory pension scheme

Remote Working Holidays

Employee Discounts

Qualifications

• Fluency in Arabic and English required.
• Recent graduate or 1-2 years experience in customer service.

Responsibilities

• Respond to travel and lifestyle requests via phone and email.
• Arrange bookings for hotels, villas, cruises, transfers, flights.
• Deliver top-tier service and promote exclusive offers.

Skills

Fluency in Arabic

Fluency in English

Strong communication skills

Problem-solving

Multitasking

Education

Recent graduate

1–2 years’ experience in customer service

Job description

Kickstart Your Career in Luxury Travel & Customer Service!

Arabic-Speaking Virtual Lifestyle Specialist – Temp Contract (Graduate Opportunity)

Are you a recent graduate or early-career professional looking to break into the world of luxury travel and concierge services? Do you love helping others, solving problems, and making someone’s day better? If you’re fluent in Arabic and English, and excited to work in a fast-paced, people-first environment, this could be your perfect next step!

If you answered "yes" to these questions, keep reading—you might be exactly who we’re looking for!

About the Role:

As an Arabic-Speaking Virtual Lifestyle Specialist, you’ll help deliver unforgettable travel and lifestyle experiences to our members around the globe. From booking luxury hotels and ground transportation to arranging VIP experiences, you’ll be the first point of contact for high-profile clients in the MENA, Europe, Asia, and US regions.

You’ll handle a high volume of calls and emails, provide tailored support, and act as a trusted go-to for all things travel-related. Don’t worry, we provide full training and a supportive team environment to help you shine!

This is a great fit if you:

• Are a recent graduate or someone looking to grow in the travel/customer service space
• Speak Arabic and English fluently
• Are a great communicator and problem-solver
• Are confident using digital platforms and multitasking under pressure
• Can work flexible hours (including weekends and some evenings)

What You’ll Do:

• Respond to travel and lifestyle requests via phone and email in both Arabic and English
• Arrange bookings for hotels, villas, cruises, transfers, flights, and more
• Deliver top-tier service that leaves a lasting impression
• Promote exclusive offers and lifestyle perks
• Work closely with trusted suppliers and global partners
• Keep detailed records to ensure a smooth member experience
• Build real connections with members — you’re not just a voice on the phone!

What We Offer:

• Start Date: June 2025
• Contract Duration: Fixed-term (until August 2025) with potential to extend or become permanent
• Fully Remote working environment (Terms & conditions apply)
• Full training & mentoring provided
• Be part of a friendly, global team passionate about what they do

Key Skills & Attributes:

• Fluency in Arabic and English (written and verbal)
• A recent graduate or someone with 1–2 years’ experience in customer service, hospitality, or travel
• Strong communication skills and a passion for helping people
• Ability to multitask in a fast-paced, high-volume environment
• Comfortable using online platforms, tools, and systems
• A flexible, proactive, and can-do attitude
• Willingness to work shift patterns, including weekends and evenings (rotational shifts)
• Access to a quiet, reliable home working set-up (laptop provided)

Guidelines for Hybrid/Home Office option:

• If you live within a commutable distance of the London office, you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and pass a speed check

Benefits & Rewards:

• A competitive salary depending on experience, plus a performance-based bonus.
• Hybrid working: Combine working from home and the office, or fully remote if preferred.
• Paid time off: Competitive paid leave, including a paid day annually for volunteer work.
• Paid Sabbaticals: One-month paid sabbatical after every 5 years of service.
• Extra Rewards: Loyalty rewards program with bonuses and gifts.
• Employer-contributory pension scheme with investment options
• Remote Working Holidays: Opportunities to travel and work anywhere in the world!
• Employee Discounts: Access to travel and entertainment discounts
• A diverse, inclusive team with global opportunities for growth

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive! https://tenlifestylegroup.com/ten-tv/

Who Are We:

Ten is a leading lifestyle and concierge company helping clients enjoy life to the fullest. Established in the UK in 1998, with over 25 years of experience, operating in over 20 cities worldwide in 26 languages. We are publicly listed on the London Stock Exchange ('TENG') and the first concierge business to be awarded B Corp certification in the UK in 2023.

Our strategy focuses on delivering a world-class member experience, investing in technology, expanding our contracts, and developing new markets.

Join Ten and be part of a global team with diversity at its core and endless opportunities for growth.

Apply before 31 May 2025 and be part of the magic behind world-class experiences!