Arabic speaking Customer Service Representative job – Highly competitive salary – Johannesburg,[...]

Language Recruiters; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Johannesburg is seeking an Arabic speaking Customer Service Representative to excel in facilitating order processing and enhancing customer interactions. The role demands collaboration with diverse teams and requires fluency in Arabic and English, customer service experience, and proficiency in ERP systems. This is a fantastic opportunity to contribute to a dynamic work environment aimed at superior customer satisfaction.

Qualifications

• 5 years of professional experience in Customer Service or as a Sales Assistant, preferably in FMCG.
• Demonstrated ability to handle multiple tasks effectively.
• High-performing individual with a strong work ethic.

Responsibilities

• Processing customer orders and managing order modifications.
• Handling customer complaints and coordinating with internal departments.
• Preparing OTIF reports and managing delivery documentation.

Skills

Fluency in Arabic

Fluency in English

Communication skills

Prioritization

Computer proficiency

Team collaboration

Education

National Senior Certificate (Matric)

Tools

ERP systems

Job description

The Arabic speaking Customer Service Representative in Johannesburg plays a pivotal role in delivering exceptional service by ensuring accurate and timely order processing for our client’s national and international customers. This dynamic position offers the opportunity to work closely with a diverse team, including customers, sales account managers (inside sales included), agents, and various internal departments such as Purchasing, Planning, Quality Control, Sales, Shipping, and Technical. If you thrive in a collaborative environment and enjoy being at the heart of customer interactions, this is the perfect role for you!

Your keyjobresponsibilities as theArabic speaking Customer Service RepresentativeinJohannesburg, South Africawill include:

• Processing all customer orders.
• Handling order processing within the ERP system including verifying order details, entering orders, cross-referencing, and acknowledging orders.
• Addressing customer requests for order modifications, delivery updates, document inquiries, etc.
• Managing the central orders email address; responding to emails, forwarding messages to the appropriate departments, and ensuring proper follow-up.
• Handling customer complaints, including organizing replacements and returns.
• Coordinating with internal departments to ensure smooth operations.
• Issuing invoices and credit memos to customers.
• Uploading invoices/credit memos to customer portals.
• Preparing daily OTIF (On Time In Full) reports.
• Monitoring and tracking order recommits.
• Updating and maintaining the order acknowledgment tracker.
• Preparing and distributing daily new order summary sheets.
• Maintaining and updating customer preferences, print messages, and order acknowledgment email addresses.
• Managing delivery notes.
• Ensuring all signed delivery notes are received from the transporter promptly and are saved on the server.
• Filing physical/paper delivery notes by month and storing them in the archive room as a backup.
• Answering incoming calls.

Requirements for thisArabic speaking Customer Service Representative jobinJohannesburg, South Africa:

• Fluency in spoken and written Arabic and English.
• A minimum of 5 years of professional experience in Customer Service or as a Sales Assistant; experience in the food ingredients/FMCG/business-to-business sectors is advantageous.
• National Senior Certificate (Matric).
• Demonstrated ability to prioritize workload and handle multiple tasks effectively.
• Excellent communication skills, with experience working both autonomously and as part of a team.
• High-performing individual with a strong work ethic.
• Proficiency in computer use.
• Familiarity with ERP systems such as JD Edwards or Salesforce is an advantage.
• Knowledge of export documentation and logistics is a plus.

If you meet the above requirements for thisArabic speaking Customer Service Representative jobinJohannesburg, South Africa, we would like to hear from you! Please send your CV through [e-mail]!

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