Apply for Contact Centre Operations Learnership

Transcend; Johannesburg; On-site; ZAR 15 000 - 35 000; Full time

Job summary

An established industry player in the Contact Centre and Business Process Outsourcing sector is seeking motivated individuals for learnerships. This opportunity aims to empower entry-level employees with essential skills to engage effectively with customers, enhancing satisfaction and the organization's reputation. Participants will gain recognized qualifications, including the National Certificate and Further Education and Training Certificate, while developing competencies in Contact Centre operations. If you're ready to embark on a rewarding career in a rapidly evolving industry, this is the perfect chance to grow your skills and knowledge.

Qualifications

• Entry-level qualification to engage effectively with the public.
• Focus on enhancing customer satisfaction and organizational image.

Responsibilities

• Engage with customers to provide excellent service.
• Support operations in a Contact Centre environment.

Skills

Customer Service

Technology Proficiency

Communication Skills

Education

Matric or NQF 4 qualification

Job description

NQF LEVEL 3 CONTACT CENTRE BUSINESS OUTSOURCING SUPPORT

The Contact Centre and Business Process Outsourcing industry is increasingly becoming more diverse, complex, and growing rapidly both nationally and internationally.

Customer service is key to success in this sector, requiring expert use of technology that handles both basic and complex transactions.

This qualification aims to empower entry-level employees to effectively engage with the public, contributing positively to customer satisfaction and enhancing the organization's image.

Qualification on completion of learnership

National Certificate

NQF Level on completion of learnership

NQF 3

SETA

Service SETA

NQF LEVEL 4 CONTACT CENTRE OPERATIONS

The Contact Centre industry is rapidly evolving into a knowledge-based profession. This qualification is designed for learners pursuing a career in Contact Centre Operations.

It aims to develop knowledgeable and skilled individuals who can improve productivity and efficiency within the industry.

The qualification provides recognition of prior learning and opportunities for skill and knowledge enhancement.

It covers core competencies for a broad understanding of Contact Centre operations and supervision, with electives allowing specialization in commercial or emergency environments.

Qualification on completion of learnership

Further Education and Training Certificate

NQF Level on completion of learnership

NQF 4

SETA

Service SETA

Requirements

Minimum requirements for learnership application: Matric or NQF 4 qualification.

I am interested in

Contact Centre; Commercial; Emergency

Key Skills