Application Support Specialist

LIFE Healthcare Group; Rosebank; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading healthcare organization seeks an Application Support Specialist to ensure optimal operation of hospital information systems. This role involves managing access, resolving issues, and providing high-quality support to both Head Office and hospital stakeholders. Successful candidates will have hospital experience and proficiency in Microsoft Office, ensuring customer satisfaction through effective communication and relationship building.

Qualifications

• 3-5 years hospital experience required.
• Experience with Life Healthcare systems advantageous.
• Proficiency in Microsoft Office is essential.

Responsibilities

• Ensure effective operation of hospital information systems.
• Manage access and investigate issues to maintain high customer satisfaction.
• Provide after-hours support and participate in application deployments.

Skills

Attention to detail

Effective communication skills

Planning and organizing

Relationship building

Team orientation

Deadline-driven

Ability to handle pressure

Resilience

Education

Grade 12

Tools

Microsoft Office

Life Healthcare systems

Job description

A vacancy exists for an Application Support Specialist, based at Life Healthcare Head Office in Dunkeld, reporting to Business Support Manager. The successful candidate will provide essential support for hospital information systems and ensure they operate optimally for all key stakeholders.

Critical Outputs

The Support Specialist will support all relevant HIS (Hospital Information Systems):

• SAP MM, Impilo, Imeds, P&F, Synchramed, CKS, Digilife, TASS, CMM, Surgicom

Responsibilities include:

• Ensuring the effective operation of all hospital information systems, including availability and acceptable performance
• Managing access in accordance with governance policies and protocols
• Utilising incident management systems and adhering to service level agreements
• Investigating and resolving issues before involving developers/vendors
• Assisting users with knowledge and skills gaps
• Providing after-hours support/standby
• Maintaining high customer satisfaction levels at Head Office and hospital levels
• Staying competent with new programmes and initiatives
• Complying with Health, Safety, Quality, and Environment protocols
• Participating in Change Control meetings
• Logging defects in DevOps and collaborating with developers until resolution
• Participating in application deployments
• Identifying system shortcomings and recommending improvements
• Following change governance processes for IT modifications
• Providing post-implementation user support

Requirements

• Grade 12
• 3-5 years hospital experience
• Experience with Life Healthcare systems advantageous
• Proven proficiency in Microsoft Office

Competencies

• Planning and organizing
• Deadline-driven
• Ability to handle pressure
• Relationship building
• Attention to detail
• Resilience
• Effective communication skills
• Team orientation

Application email: [e-mail]

Closing date: Friday, June 20, 2025

Internal applicants are advised to discuss their application with their line manager. External candidates are also encouraged to apply.

Download the application form and email it to the contact person specified in the job ad.

Life Healthcare is an Equal Opportunity Employer.

Only shortlisted candidates will be contacted. If you have not heard back within two weeks of the closing date, please consider your application unsuccessful.