Application Support Specialist

Life Healthcare Group; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading healthcare organization is seeking an Application Support Specialist at its head office. The role involves ensuring optimal operation of hospital information systems, managing user access, and providing effective support, alongside maintaining high customer satisfaction levels. Candidates should have relevant hospital experience and proficiency in Microsoft Office.

Qualifications

• 3-5 years hospital experience essential.
• Experience with Life Healthcare systems advantageous.
• Proven proficiency in Microsoft Office.

Responsibilities

• Support hospital information systems and ensure optimal operation.
• Manage access and investigate issues, providing user support.
• Participate in application deployments and post-implementation support.

Skills

Planning and organizing

Effective communication skills

Attention to detail

Team orientation

Resilience

Education

Grade 12

Tools

Microsoft Office

Job description

A vacancy exists for an Application Support Specialist , based at Life Healthcare Head Office in Dunkeld, reporting to Business Support Manager .

The successful candidate will provide essential support for hospital information systems and ensure they operate optimally for all key stakeholders.

Critical Outputs The Support Specialist will support all relevant HIS (Hospital Information Systems) : SAP MM, Impilo, Imeds, P&F, Synchramed, CKS, Digilife, TASS, CMM, Surgicom Responsibilities include : Ensuring the effective operation of all hospital information systems, including availability and acceptable performance Managing access in accordance with governance policies and protocols Utilising incident management systems and adhering to service level agreements Investigating and resolving issues before involving developers / vendors Assisting users with knowledge and skills gaps Providing after-hours support / standby Maintaining high customer satisfaction levels at Head Office and hospital levels Staying competent with new programmes and initiatives Complying with Health, Safety, Quality, and Environment protocols Participating in Change Control meetings Logging defects in DevOps and collaborating with developers until resolution Participating in application deployments Identifying system shortcomings and recommending improvements Following change governance processes for IT modifications Providing post-implementation user support Requirements Grade 12 3-5 years hospital experience Experience with Life Healthcare systems advantageous Proven proficiency in Microsoft Office Competencies Planning and organizing Deadline-driven Ability to handle pressure Relationship building Attention to detail Resilience Effective communication skills Team orientation Application email : Closing date : Friday, June 20, Internal applicants are advised to discuss their application with their line manager.

External candidates are also encouraged to apply.

Download the application form and email it to the contact person specified in the job ad.

Life Healthcare is an Equal Opportunity Employer.

Only shortlisted candidates will be contacted.

If you have not heard back within two weeks of the closing date, please consider your application unsuccessful.

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