Application Support - Sandton

Growthpoint Properties; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking an Application Support professional in Sandton, Johannesburg. The role involves helpdesk support, incident management, and collaboration with technical teams to ensure efficient service delivery. Candidates must have a minimum of three years’ experience and relevant IT qualifications.

Qualifications

• Minimum 3 years’ experience in providing help desk support.
• National Diploma in IT or BSc Degree required.

Responsibilities

• Logging and tracking of incidents and requests.
• Perform initial investigation, assign ticket priorities, and follow through to resolution.
• Collaborate with technical team to resolve queries.

Skills

Helpdesk Support

Incident Management

Problem Analysis

User Training

Documentation

Process Improvement

Education

National Diploma in IT

BSc Degree

Job description

Job title : Application Support - Sandton

Job Location : Gauteng, Johannesburg Deadline : July 13, 2025 Quick Recommended Links

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Key Performance Areas

Helpdesk Support

• Logging and tracking of incidents and requests.
• Perform initial investigation, assign ticket priorities and follow each ticket through to resolution and ticket closure.
• Analyse incidents to determine problems and driving the problem management process to address root causes.
• Escalate to IT internal and vendors resources where necessary.
• Ensure that Service Levels Agreements are maintained between business teams and IT.
• Provide data, reporting and insights on service desk trends, informing strategies for improvement.
• User profile / security maintenance on all applications.
• Organize, manage, facilitate training for users.
• Collaborate with internal IT technical team and vendors to assist endusers and stakeholders to resolve queries and ensure achievement of all business objectives.
• Assist with system check after changes made that affect Application
• Create and update Econtent for applications.
• Ability to work independently and with team.
• Innovation (Process, System improvement or new features and functionality)
• Implementation of new processes and updating of current.
• Documentation of SOP’s.
• Periodic DR tests for Applications.
• Circulate communications to users regarding Application updates

Perform secondary duties for System Administration which includes :

• Maintain Security permissions (Roles / Users / Entities)
• Add new ledger code
• Add property
• Add new legal entity (e.g. Division or Landlord)
• Other master data related maintenance (e.g. Group Roll Up / report grouping changes)
• Perform Month end Procedures (Invoice / Statement / GL Close / Projection Close)

Experience

• Minimum 3 years’ experience in providing help desk support

Education

• National Diploma in IT / BSc Degree.

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