Application Support Engineer

Absa Group; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Join a leading financial services group as an Application Support Engineer focusing on Enterprise Data Management. Ensure stability and performance of data platforms, collaborating across teams to uphold data integrity and quality. This role demands a Bachelor’s degree and extensive experience in data management tools, offering a chance to shape the future of data operations at Absa.

Qualifications

• 3+ years of experience in Application Support or related roles.
• Hands-on experience with data management and governance tools.
• Bachelor's Degree in Computer Science or related field.

Responsibilities

• Maintain and support reference and master data systems.
• Monitor data quality metrics and resolve anomalies.
• Provide Tier 2/3 support to data stewards and business users.

Skills

EDM Expertise

Technical Skills

Data Governance Knowledge

Analytical Thinking

Communication

Customer Focus

Time Management

Team Collaboration

Adaptability

Testing Experience

Education

Bachelor’s degree in Computer Science

Certifications in MDM, DQ, or metadata tools

Tools

Informatica MDM

SAP MDG

Collibra

Talend

Ataccama

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The Application Support Engineer – Enterprise Data Management (EDM) plays a critical role in ensuring the stability, performance, and usability of enterprise data platforms that manage reference data, master data, metadata, and data quality. This role demands strong technical expertise in EDM tools and frameworks to support complex data environments, troubleshoot issues effectively, and uphold data integrity across the organization. The engineer works closely with data governance, engineering, and business teams to maintain reliable, high-quality data assets that support business intelligence, operational efficiency, and regulatory compliance.

Job Description

Reference Data & Master Data Support

• Maintain and support reference and master data systems (e.g., Informatica MDM, Reltio, SAP MDG , Ataccama ).
• Ensure accurate and consistent data across domains such as customers, products, vendors, and locations.
• Manage data hierarchies, golden records, and survivorship rules.

Data Quality Monitoring & Issue Resolution

• Monitor data quality metrics and rules using tools like Informatica Data Quality (IDQ), Talend, or Ataccama .
• Investigate and resolve data anomalies, duplicates, and validation failures.
• Collaborate with data stewards to enforce data quality standards and remediation workflows.

Metadata Management

• Support metadata repositories and catalogs (e.g., Collibra, Alation, Informatica EDC , Ataccama ).
• Ensure metadata accuracy, lineage tracking, and business glossary maintenance.
• Assist users in navigating metadata assets and understanding data context.

Incident & Problem Management

• Manage incidents related to data integrity, synchronization, and platform availability.
• Perform root cause analysis and implement long-term solutions to recurring issues.

System Configuration & Optimization

• Configure EDM tools to align with business rules, governance policies, and integration requirements.
• Optimize performance of data matching, cleansing, and enrichment processes.

Change & Release Management

• Participate in the deployment of new features, patches, and upgrades to EDM platforms.
• Conduct impact assessments and coordinate with stakeholders to ensure smooth transitions.

User Support & Training

• Provide Tier 2/3 support to data stewards, analysts, and business users.
• Deliver training on data governance tools, workflows, and best practices.

Documentation & Knowledge Sharing

• Maintain detailed documentation of data models, workflows, configurations, and support procedures.
• Create knowledge base articles and runbooks for internal teams.

Testing & Validation

• Support testing of new data rules, workflows, and platform enhancements.
• Validate data accuracy, lineage, and compliance before production deployment.

Reporting & Continuous Improvement

• Generate reports on data quality, issue resolution, and platform performance.
• Gather user feedback and contribute to continuous improvement of data operations and support services.

Key Skills

• EDM Expertise : Hands-on experience with tools such as Informatica MDM/IDQ/EDC, Collibra, Talend, Reltio, SAP MDG or Ataccama .
• Technical Skills : Strong SQL skills, scripting (e.g., Python, Shell), and familiarity with data integration and ETL/ELT processes.
• Data Governance Knowledge : Understanding of data stewardship, data lifecycle management, and governance frameworks (e.g., DAMA-DMBOK).
• Analytical Thinking : Ability to diagnose complex data issues and trace lineage across systems.
• Communication : Strong communication skills to collaborate with both technical and business stakeholders.
• Customer Focus : Service-oriented mindset with a focus on data reliability and user satisfaction.
• Time Management : Ability to manage multiple priorities and respond to critical issues promptly.
• Team Collaboration : Experience working in cross-functional data teams using agile or DevOps methodologies.
• Adaptability : Willingness to learn new tools and adapt to evolving data architectures.
• Testing Experience : Experience validating data workflows and platform changes through structured testing.

Qualifications

• Bachelor’s degree in Computer Science , Information Systems, Data Management, or a related field. Certifications in MDM, DQ, or metadata tools are a plus.
• 3 + years of experience in Application Support or related roles.
• Demonstrated success in Data Management solutions.

Education

Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised