Application Support Engineer

HelloKindred; Johannesburg; On-site; ZAR 30,000 - 50,000; Full time

Job summary

A leading global professional services firm is seeking an Application Support Engineer to deliver technical support to users onsite and remotely. This role includes troubleshooting hardware/software, managing support tickets, and application support for cloud technologies, offering a chance for professional growth in a hybrid working setup.

Qualifications

• Proficiency with Microsoft Office 365 Suite (2016 and above).
• Experience administering Azure Active Directory.
• Strong customer service orientation and problem-solving skills.

Responsibilities

• Provide first and second-line support for desktops, laptops, and cloud applications.
• Troubleshoot Microsoft Desktop Operating Systems and support Office 365.
• Administer and troubleshoot Azure Active Directory.

Skills

Troubleshooting

Customer Service

Problem Solving

Communication

Education

Experience with Microsoft Desktop Operating Systems

Knowledge of Microsoft Server Operating Systems

Tools

Microsoft Office 365

Azure Active Directory

FreshService Helpdesk

Job description

Our client in the global professional services industry is looking for an Application Support Engineer to provide technical support and assistance to employees both onsite and remotely. The role involves troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations.

Key Responsibilities:

• Provide first and second-line support for technical issues related to desktops, laptops, and cloud applications.
• Troubleshoot and administer Microsoft Desktop Operating Systems (Windows 10 and 11, Mac OSX).
• Support and maintain Microsoft Office 365 Suite (2016 and above) and Office Mac.
• Administer and troubleshoot Azure Active Directory.
• Perform hardware maintenance, installation, upgrades, and diagnostics for PCs and laptops.
• Provide application support for cloud-based technologies such as Salesforce, NetSuite, Concur, and Moodle.
• Offer mobile device support for iPhone and Android devices.
• Manage support tickets through the FreshService Helpdesk system, ensuring issues are resolved within SLA timeframes.
• Support remote users via remote access tools like LogMeIn Rescue.
• Assist with password resets, system access requests, and general IT service requests.
• Collaborate with global IT teams to ensure effective problem resolution and service continuity.

Qualifications:

• Experience with Microsoft Desktop Operating Systems (Windows 10 & 11, Mac OSX).
• Proficiency with Microsoft Office 365 Suite (2016 and above) and Office Mac.
• Knowledge of Microsoft Server Operating Systems (Windows Server 2016 or newer).
• Experience administering Azure Active Directory.
• Hardware maintenance, installation, upgrading, and diagnostics for PCs and laptops.
• Familiarity with Office 365 or virtual server environments.
• Application support for cloud technologies (e.g., Salesforce, NetSuite, Concur, Moodle).
• Mobile device support (iPhone, Android).
• Supporting web conferencing services such as MS Teams, Zoom, Webex, Join.me.
• Experience managing support calls using the FreshService Helpdesk system.
• Support remote users via remote access tools like LogMeIn Rescue.
• Exposure to Microsoft Power Platform and BI reporting tools like Power BI.
• Knowledge of SSO technologies such as Okta.
• Strong customer service orientation and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and analytically to resolve technical issues.
• Strong interpersonal skills to build and maintain relationships within a global IT team.

Additional Information:

• Candidates must be legally authorized to live and work in the country without sponsorship.
• This is a contract role with an anticipated end date of April 2025 or December 2025.
• Work setup: Onsite for the first 68 weeks, then hybrid.

Remote Work: Employment Type: Contract

Key Skills: Splunk, IIS, SQL, .NET, Perl, Shell Scripting, Weblogic, Java, Sybase, Scripting, Oracle, Application Support

Vacancy: 1