Application Support Engineer

Tyron Consultancy; Cape Town; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A leading company based in Cape Town is seeking an Application Support Engineer. The successful candidate will handle ticket resolutions, collaborate with teams, and provide technical support. Ideal candidates possess a BSc or equivalent experience, strong problem-solving skills, and proficiency in Python and SQL.

Qualifications

• Strong technical background and understanding of application support.
• Experience in a fast-paced environment.
• Ability to manage escalations and coordinate incidents.

Responsibilities

• Resolve tickets using MySQL and other tools.
• Manage the Application Support ticket queue.
• After-hours standby and incident coordination.

Skills

Python

SQL

Problem-Solving

Analytical Skills

Communication

Collaboration

Adaptability

Education

BSc or relevant qualification

Tools

Atlassian

Freshdesk

DataDog

Grafana

Job description

Application Support Engineer – Century City, Cape Town.

As the Application Support Engineer, you will be responsible for resolving tickets using the front end, MySQL and other provided tools. Escalating to internal resources where necessary. Following up each ticket through to resolution and ticket closure. Be on standby rotation. Incident management for any escalated tickets.

Duties and Responsibilities:

• Attend daily Application and Technical stand-up meetings
• Manage the Application Support ticket queue
• Creation of test credentials for application testers
• API client onboarding
• Access request management for Sentry and Google Cloud
• Resolve escalations from other teams
• After-hours standby and incident coordination (weekly rotation)
• Emergency support for release issues
• Support channel monitoring for escalations
• Developer request management for code changes and bug fixes
• Ad hoc dashboard building and customization

Minimum Requirements:

• BSc or relevant qualification or comparable experience
• Knowledge and experience with Python, SQL or comparable language
• Strong technical background and understanding of application support
• Excellent problem-solving and analytical skills
• Effective communication, collaboration abilities with both technical and business stakeholders
• Ability to work in a fast-paced environment and adapt to changing priorities
• Experience with Atlassian, Freshdesk, DataDog/Grafana desirable

Technical Competencies:

• DB SQL Server
• General understanding of networks
• Knowledge of CI/CD Pipelines would be desirable

Behavioural Competencies:

• Team Player
• Works well under pressure
• Go Getter
• Self-Motivated
• Innovative
• Accountable
• Proactive
• Reliable and dedicated