Application Support Analyst (Middle East Hours)

MRI India; Cape Town; On-site; ZAR 420,000 - 650,000; Full time

Benefits offered by this job

office breakfasts

quarterly lunches and virtual social

DEI committee and ERGs

Medical Aid Scheme

Personal Pension plan

Parental Leave benefit

25 days annual leave

Flex Time Off

Tuition Reimbursement Schemes

Flexibility to work from anywhere

Volunteer time off

Employee referral scheme

Regional healthcare benefits

PTO and observed holidays

Tuition reimbursement offerings

More!

Job summary

MRI Software in Cape Town is seeking an Application Support Analyst with strong SQL/PL-SQL skills to own complex, database-driven support cases and deliver data-driven solutions to clients.

You will diagnose issues, write and optimise SQL, engage with clients to gather requirements, and ensure service levels are met, while benefiting from a hybrid work model and a comprehensive benefits package.

Qualifications

• 4-6+ years' experience in application or technical support within enterprise software.
• Strong, practical experience writing complex SQL queries from scratch.
• Hands-on experience with Oracle PL/SQL, including developing stored procedures, triggers, and packages.
• Proven ability to build, modify, and optimise SQL statements to solve real business problems.
• Experience with query performance tuning (indexes, execution plans, optimisation techniques).
• Strong understanding of relational database design and data structures.
• Ability to work with large datasets and extract meaningful insights via SQL.
• Strong problem-solving skills with a logical, structured approach.
• Ability to clearly communicate technical solutions to non-technical stakeholders.
• Fluent in English

Responsibilities

• Write, troubleshoot, and optimise SQL queries, scripts, and PL/SQL code to resolve client issues
• Analyse complex data-related problems using custom-built SQL statements and queries
• Act as a technical escalation point for advanced database and application issues
• Perform detailed root cause analysis, identifying issues within database structures, queries, or data integrity
• Review and improve existing queries to enhance performance, accuracy, and efficiency
• Work directly with clients to gather requirements and translate them into SQL-based solutions
• Ensure delivery against SLAs and KPIs, maintaining high levels of client satisfaction
• Contribute to documentation, including SQL scripts, troubleshooting steps, and best practices
• Mentor junior analysts, particularly in SQL development and debugging approaches
• Participate in UAT, validating data fixes and database-related changes

Skills

SQL

PL/SQL

Data analysis

Root cause

Client engagement

Query tuning

English

Tools

Oracle

SQL Developer

Job description

MRI Software is seeking an Application Support Analyst (SQL-focused) to join our team in Cape Town. This role is ideal for someone with strong hands-on experience writing SQL and PL/SQL, who can independently analyse complex issues, develop queries, and deliver data-driven solutions to clients. As a member of the team, you will take ownership of complex, database-driven support cases, acting as a key escalation point. You will be responsible for writing, reviewing, and optimising SQL statements, diagnosing issues at source, and ensuring long-term, scalable resolutions. This role is highly technical, with a strong focus on query development, database analysis, and performance optimisation, alongside client engagement.

Work Hours and Location

This role is based in the Cape Town office. The role is adhering to Middle East Hours (GST) and Public Holidays. These hours would consist of 8:30am to 5:00pm GST from Sunday through Thursday. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week.

Key Responsibilities

• Write, troubleshoot, and optimise SQL queries, scripts, and PL/SQL code to resolve client issues
• Analyse complex data-related problems using custom-built SQL statements and queries
• Act as a technical escalation point for advanced database and application issues
• Perform detailed root cause analysis, identifying issues within database structures, queries, or data integrity
• Review and improve existing queries to enhance performance, accuracy, and efficiency
• Work directly with clients to gather requirements and translate them into SQL-based solutions
• Ensure delivery against SLAs and KPIs, maintaining high levels of client satisfaction
• Contribute to documentation, including SQL scripts, troubleshooting steps, and best practices
• Mentor junior analysts, particularly in SQL development and debugging approaches
• Participate in UAT, validating data fixes and database-related changes

Required Experience & Skills

• 4-6+ years' experience in application or technical support within enterprise software
• Strong, practical experience writing complex SQL queries from scratch
• Hands-on experience with Oracle PL/SQL, including developing stored procedures, triggers, and packages
• Proven ability to build, modify, and optimise SQL statements to solve real business problems
• Experience with query performance tuning (indexes, execution plans, optimisation techniques)
• Strong understanding of relational database design and data structures
• Ability to work with large datasets and extract meaningful insights via SQL
• Strong problem-solving skills with a logical, structured approach
• Ability to clearly communicate technical solutions to non-technical stakeholders
• Fluent in English

Benefits and Perks

• office breakfasts
• quarterly lunches and virtual social events
• employee-led groups such as DEI committee, employee resource groups such as Women and Allies, and Pride Event Group
• Medical Aid Scheme
• Personal Pension plan
• MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s)
• 25 days of annual leave plus Public Holidays
• bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Tuition Reimbursement Schemes
• Flexibility of working from anywhere in the world for two weeks out of the year
• Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program
• Utilize 16 hours of paid time to volunteer
• Employee referral scheme rewards you for bringing in talent
• Enjoy peace of mind with our regional-specific healthcare benefits for you and your family
• Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee
• Maintain a fantastic work-life balance with PTO days plus observed holidays
• Further your professional development and growth with our tuition reimbursement offerings
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
• And more!

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can't be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that's our goal every day. Because that's what industry leaders do. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply.

EEO and Diversity Statement

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success.

Company Culture

We believe MRI is more than just a workplace; it's a connected community of people who truly feel they belong. Whether we're investing in employee resource groups or providing tailored resources for each person to reach their full potential, we're passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. Whether you're joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees.

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply. We'd love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We're completely dedicated to making this the best job you've ever had! We want our teams to love working here, so we've created some incredible perks for you to enjoy: Join our employee-led resource groups to maximize your experience at work. Add 16 extra hours to your time off to shorten your workday as part of our Flex at MRI program. Utilize 16 hours of paid time to volunteer. Know great workers? Our generous employee referral scheme rewards you for bringing in talent. Enjoy peace of mind with our regional-specific healthcare benefits for you and your family. Big on family? So are we! Our Parental Leave and parental support perks allow you to grow your family comfortably as an MRI employee. Maintain a fantastic work-life balance with PTO days plus observed holidays. Further your professional development and growth with our tuition reimbursement offerings. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year. And more!

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