Application Support Analyst at QE Services

QE Services IT Recruitment; Bellville; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading IT recruitment agency is seeking an Intermediate Application Support Analyst. This role involves supporting key business applications, translating business needs, and collaborating with internal teams. Ideal candidates have 5+ years of experience, relevant IT qualifications, and a strong background in application support. This position is based in Bellville, South Africa, with occasional travel to Johannesburg.

Qualifications

• 5 years' experience in a similar application support role.
• Collective Investment Schemes experience is essential.
• Understanding of API integrations.

Responsibilities

• Own and support key business applications and act as the go-to for incident management.
• Translate business needs into functional and technical requirements.
• Facilitate stakeholder workshops to prioritize backlogs and maintain transparency.

Skills

Application Support

Business support systems

Application System Support

Education

Matric + a relevant IT qualification

Formal certification in Business Analysis

Tools

Microsoft Dynamics 365 CRM

BI tools

Intermediate SQL

Job description

Application Support Analyst

We're looking for an Intermediate Application Support Analyst to join a fast-paced, solutions-driven IT Support team. This role is at the heart of supporting, maintaining, and enhancing mission-critical business systems.

This isn't your typical support desk job - you'll act as a Product Owner for key systems, playing a vital role in both long-term projects and high-impact daily support. You'll work closely with internal teams, vendors, and partners to deliver tech solutions that power innovation in the financial services space.

What You'll Be Doing

• Own and support key business applications and act as the go-to for incident management and system enhancements.
• Translate business needs into functional and technical requirements.
• Perform impact analysis on system changes, migrations, and support requests.
• Dive into data and integration analysis - think dashboards, reporting specs, and complex system migrations.
• Collaborate with outsourced development partners and internal teams.
• Support post-implementation projects and define the support models.
• Facilitate stakeholder workshops to prioritize backlogs and maintain transparency.
• Get involved in change control and incident management processes.
• Occasionally travel to Johannesburg and be available for after-hours support when needed.
  
  

What You Bring To The Table

• Matric + a relevant IT qualification.
• Formal certification in Business Analysis.
• At least 5 years' experience in a similar application support role.
• Collective Investment Schemes experience is essential.
• Exposure to Microsoft Dynamics 365 CRM, BI tools, and system analysis is a bonus.
• Intermediate SQL skills and understanding of API integrations.
• Proven experience in process mapping, test planning, and stakeholder facilitation.
  
  

Desired Skills

• Application Support
• Business support systems
• Application System Support
  
  

Desired Work Experience

• 5 to 10 years
  
  

Desired Qualification Level

• Grade 12 / Matric