Application Support Analyst

Time Personnel; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An exciting opportunity awaits for a proactive Software Applications Support Analyst in Observatory, Cape Town. This role is perfect for individuals passionate about software and end-user support, thriving in a fast-paced IT environment. You will lead service desk operations, liaise between IT and global departments, and enhance user experiences through effective troubleshooting and training. Join a dynamic team and take the next step in your career, contributing to innovative solutions and user satisfaction.

Qualifications

• 3+ years experience in software support and testing.
• Strong written and verbal communication skills for diverse users.

Responsibilities

• Liaise between IT and various departments globally.
• Support in-house developed online order entry and RFID systems.
• Develop test plans and perform manual software testing.

Skills

Software Support

Communication Skills

Problem-Solving

Self-Organisation

Team Player

Job description

Application Support Analyst – Observatory, Cape Town.

Are you an experienced Software Applications Support Analyst with a track record of leading a service desk within an IT Solutions environment?

Based in Observatory, this exciting opportunity is ideal for a proactive, solutions-driven individual who is passionate about software and end-user support.

If you thrive in a fast-paced IT setting and enjoy troubleshooting and enhancing user experience, this could be the perfect next step in your career.

Requirements:

• 3 years+ experience in software support and testing
• Great written and verbal communication skills
• The ability to communicate to users across the globe with different levels of computer skills
• Comfortable to conduct classroom type training or webinars
• Ability to prioritise
• Appropriate problem-solving skills
• Self-organising
• Team player

Duties and Responsibilities:

• Liaise between IT and various departments across global offices.
• Applications support for in-house developed Online order entry system & RFID Inventory management system
• Develop test plans and perform manual software testing
• Generate and maintain Software User Guides & Training material
• Manage query logs and route queries to developers where necessary
• Follow/monitor new Implementations
• Communicate important system notifications to users
• Systems configuration
• Customer/internal training on the Online order entry system