Application Support Agent

Tsebo Group; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Tsebo Group is seeking a Helpdesk Agent for Business Applications to support key applications for various users. This role involves troubleshooting, user assistance, and training, contributing to a knowledgeable workforce committed to client needs.

Qualifications

• Experience in providing first-line support.
• Skills in troubleshooting system errors.
• Ability to develop and update training materials.

Responsibilities

• Address and resolve support calls via SRA or support mailbox.
• Provide one-on-one user assistance and application training.
• Escalate unresolved issues to second-line support.

Skills

Troubleshooting

User Assistance

Application Training

Configuration

Job description

Tsebo Facilities Solution is seeking a Helpdesk Agent for Business Applications to provide first-line support for key applications, ensuring timely and quality assistance to divisional, supplier, and TFS on-site system users.

The Agent's responsibilities include:

1. Addressing and resolving support calls logged via the On Key Application’s Service Requestor App (SRA) or support mailbox.
2. Troubleshooting system errors experienced by users.
3. Providing one-on-one user assistance and application training to new and existing users.
4. Escalating unresolved issues to second-line support.
5. Developing and updating application training materials.
6. Performing basic application configuration.
7. Ensuring adherence to application processes and governance.

About Tsebo Solutions Group: As a leading African provider of integrated workplace management solutions, Tsebo offers services across catering, facilities management, cleaning, hygiene, pest control, protection, energy, procurement, workspace design, engineering, remote camps, and more. We prioritize developing our people, forming the foundation of our purpose, resulting in a knowledgeable workforce attuned to our clients’ needs. Download our one-pager to learn more about us.