Application Performance and Monitoring Specialist - DBN

Betting Entertainment Technologies (Pty) Ltd; KwaZulu-Natal; On-site; ZAR 30 000 - 70 000; Full time

Job summary

Join a forward-thinking company as an Application Performance and Monitoring Specialist, where your expertise will enhance system performance and user experiences. In this dynamic role, you'll leverage tools like Dynatrace to monitor applications and infrastructure, ensuring optimal performance and reliability. Collaborate with cross-functional teams to drive improvements and implement best practices in observability. This is an exciting opportunity to make a significant impact in a tech-driven environment that values innovation and growth. If you're passionate about technology and eager to push boundaries, this role is perfect for you.

Benefits

Learning programs

Growth opportunities

Incentives for performance

Qualifications

• 2+ years experience in Application Performance Management and monitoring.
• Strong foundation in software development and IT principles.
• Understanding of ITSM frameworks like ITIL is a plus.

Responsibilities

• Deploy and configure monitoring agents across applications and servers.
• Analyze application performance and diagnose system failures.
• Collaborate with teams to resolve incidents and optimize processes.

Skills

Application Performance Management (APM)

Performance Engineering

Java/.NET Development

Analytical Skills

Effective Communication

Problem-Solving

Education

Degree in Computer Science

Diploma in Information Technology

Tools

Dynatrace

Docker

Kubernetes

SonarQube

AWS

Azure

Job description

We Want You:

Are you passionate about performance, precision, and pushing tech boundaries? At BET Software, we’re looking for a sharp, forward-thinking Application Performance and Monitoring Specialist to join our Infrastructure Core Team in Durban. If optimizing systems, elevating user experiences, and unlocking insights through tools like Dynatrace excite you, this is your chance to make an impact. Help us power seamless software performance, guide our teams, and shape the future of observability across our platforms.

You Bring:

• A completed or studying towards a degree or Diploma in Computer Science, Computer Engineering, Information Technology, Information Systems, or a related technical computer system discipline.
• A strong foundation in computer systems, software development, and IT principles.
• At least 2 years working experience in areas such as Application Performance Management (APM), application monitoring, infrastructure monitoring, network administration, system administration, performance engineering/testing, or Java/.NET development/support/operations.
• Understanding of ITSM frameworks, such as ITIL (optional).
• Familiarity with APM, infrastructure monitoring, and analytics tools, including Dynatrace.
• Experience with Docker, Kubernetes, or other containerisation and orchestration tools.
• Understanding of software engineering, SDLC, and Object-Oriented Programming (OOP).
• Knowledge of languages such as C# and web programming languages like JavaScript and frameworks (advantageous).
• Understanding of distributed applications, web and enterprise applications, and database technologies (MS SQL).
• Previous consulting and/or project management experience (advantageous), with emphasis on communication and stakeholder engagement across product teams.
• Knowledge of cloud and infrastructure technologies such as AWS, Azure, GCP, Docker, Kubernetes, OpenShift, VMware (highly advantageous).
• Effective communication skills to explain technical concepts to non-technical stakeholders.
• Ability to analyze complex issues and develop creative solutions.
• Experience working in cross-functional teams.
• Excellent analytical and problem-solving skills.

What You’ll Do:

Performance, Monitoring, and Implementation

• Deploy and configure agents across applications, servers, and cloud environments.
• Utilize alert monitoring tools such as SonarQube to mentor and guide product teams.
• Set up monitoring dashboards, alerts, and reports.
• Develop and implement customized monitoring tools and scripts.
• Analyze application performance, infrastructure health, and network traffic.
• Identify and diagnose bottlenecks, slow transactions, and system failures.
• Conduct in-depth investigations to resolve technical problems.
• Monitor system capacity and manage system availability.
• Provide recommendations to optimize performance.
• Use advanced diagnostic techniques to troubleshoot complex issues.
• Implement synthetic monitoring for proactive detection.
• Leverage AI-driven insights to predict and prevent issues.

Automation

• Automate monitoring and alerting with reporting tools and AI capabilities.
• Integrate Dynatrace with DevOps tools such as Jenkins, Kubernetes, and Ansible.

Compliance and Best Practice

• Use logs, traces, and metrics for end-to-end observability.
• Monitor security vulnerabilities and ensure compliance with standards.
• Stay updated with governance and best practices.
• Perform any ad hoc tasks as required.

Collaboration and Reporting

• Collaborate with developers, operations, and security teams to resolve incidents.
• Generate reports and insights for management and stakeholders.
• Complete training to effectively integrate into teams.
• Identify areas for improvement and optimize monitoring processes.
• Present findings and recommendations regularly to management and stakeholders.

Living the Spirit:

• Technical Aptitude: Comfortable with systems and eager to learn new technologies.
• Cybersecurity Interest: Interested in cybersecurity and improving security scores.
• People Skills: Customer-focused, problem-solving, and collaborative.
• Curiosity and Resourcefulness: Use tools like ChatGPT for research and troubleshooting.

The Company We Keep:

At BET Software, we cultivate talent through learning programs, growth opportunities, and incentives to keep our All-Star Team the best.

Please note: Only candidates meeting the minimum requirements will be considered. If you haven't been contacted within 30 days, consider your application unsuccessful.