Application Administrator, Associate

Consilio; Cape Town; On-site; ZAR 400,000 - 700,000; Full time

Job summary

A leading company in legal services is hiring an Application Administrator, Associate to support and maintain enterprise applications. The ideal candidate will have extensive IT experience and a strong understanding of application administration, especially with Bullhorn systems, to enhance platform performance and user satisfaction.

Qualifications

• 2+ years of IT experience in application operations.
• Familiar with application administration and support processes.
• Experience with applicant tracking systems.

Responsibilities

• Responsible for application support and operational activities.
• Troubleshoot issues and provide user solutions.
• Create and maintain documentation for applications.

Skills

Problem-solving

Attention to detail

Communication

Education

Bachelor’s degree in information technology or computer science

Tools

Bullhorn

HRIS/ERP/CRM systems

Cloud-based applications

Job description

Overview

The Application Administrator, Associate is responsible for supporting and maintaining enterprise applications, ensuring their optimal performance and availability. They will report directly to the Product Owners for Bullhorn, Replicon and any other tools the team is responsible for. This role will assist other Application Administrators to help them master the platform and provide continuous service improvements to the platform.

The ideal candidate will have extensive experience in guiding people to understand, manage and support various platforms. They must be able to articulate technical concepts and workflows in a clear, easy to understand way for end users. They must be able to troubleshoot platform specific issues and have experience fixing them. They must have an already strong understanding of database concepts like tables, relationships, queries and reporting. They must have experience in collaborating with other teams like IT, Dev, HR, etc.

The right candidate will be an energetic self-starter who is a Bullhorn expert.

Responsibilities

• Responsible for application support and operational activities, including troubleshooting issues and providing timely resolution to user problems
• Work with other cross-functional teams to support new features, enhancements and upgrades
• Understand new application features and unused module functionality to drive platform expansion and adoption
• Create and maintain process and knowledge documentation needed for other Application Admins and/or end users
• Generate and analyze reports on application usage, performance, and issues to inform decision-making and improve efficiency
• Stay abreast for Application updates how it impacts what is in production and any deprecated functionality that must be accounted for
• 2+ years of IT experience on application operations in a large-scale complex environment

Qualifications

Requirements:

• Bachelor’s degree in information technology, computer science or equivalent experience.

Minimum Experience Requirements:

• Strong problem-solving skills and attention to detail
• Familiarity with application administration and support processes
• Experience with Bullhorn or other applicant tracking system
• Understanding of cloud-based applications and middle-ware ETL tools
• Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as Netsuite, Salesforce, ADP, UKG is a plus
• High level of verbal & written communication skills, as well as the ability to help explain complex technical requirements to non-technical people.
• A capacity for working with minimal supervision in complex projects with considerable responsibility.
• Thorough knowledge of SDLC.

About the Company:

Consilio’s consulting and services teams assist legal departments of multinational corporations and their outside counsel to respond to legal matters, reduce legal spend, minimize risks and operate more efficiently. Whether we are supporting clients with our eDiscovery, document review or legal consulting services, we pride ourselves in delivering service excellence around the globe, wherever it matters to our clients.

We are problem solvers. Our knowledge and best practices have been forged from engagements on thousands of matters with hundreds of clients, all around the world. That knowledge also fuels our own technology innovation in order to provide clients with greater leverage to solve challenges at lower cost, with lower risk and in less time.

Consilio’s True North Values

• ExcellenceWe strive to make every client our advocate
• PassionWe DO because we CARE
• CollaborationWe win together through teamwork and communication
• AgilityWe flex, adapt and embrace change
• PeopleWe value, respect and invest in our teammates
• VisionWe create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.