Apart Hotel Receptionist

Propr; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A hospitality company in Cape Town is seeking an Apart Hotel Receptionist to deliver exceptional guest experiences. Responsibilities include welcoming guests, managing communication, and coordinating bookings. Ideal candidates should be empathetic, detail-oriented, and skilled in communication. Join a dynamic team focused on providing top-notch service.

Qualifications

• Based in Cape Town.
• Empathetic with high emotional intelligence.
• Excellent in verbal and written communication.
• On-time and proactive.
• Detail-oriented and calm under pressure.

Responsibilities

• Welcome guests and ensure a smooth check-in.
• Liaise between guests and property staff.
• Manage guest communications through various channels.
• Coordinate bookings and payments.
• Collaborate with team to solve problems.

Skills

Empathy

Excellent communication

Proactive attitude

Attention to detail

Team player

Tech-savvy

Job description

Overview

Job title : Apart Hotel Receptionist

Job Location : Western Cape, Cape Town

Deadline : October 08, 2025

Job Description

• This role is all about delivering those WOW moments to our guests. Together with your fellow Receptionists, you’ll spend your day welcoming guests to our amazing Apart Hotels in Cape Town, recommending unique experiences in and around the city, and ensuring our guests are happy at all times.

Responsibilities

• Make sure our guests are happy!
• Welcome guests as they arrive and make sure they have the best possible check-in
• Represent Propr to clients and guests who contact the property
• Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
• Answering emails, messages and phone calls
• Creating bookings and taking payments
• Co-ordinating Concierges
• Problem-solving with your Team on a daily basis

Here’s our description of the ideal person for this job

• Based in Cape Town
• Empathetic with high emotional intelligence
• Excellent in verbal and written communication
• Acutely aware of the body language of others
• On-time, in the right place at the right time and ready with a smile
• Tech-savvy
• Calm under pressure
• Crazy proactive
• Detail oriented
• Someone who genuinely gives a shit about each guest’s experience
• A Team player! You do your best to help your team deliver a holy-shit level of service at all times
• Administrative / Management jobs