Apart Hotel Receptionist

Level Up; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A hospitality company in Cape Town is seeking a proactive Receptionist to welcome guests and ensure their happiness during check-in. Your role involves coordinating with various teams and providing exceptional service. Ideal candidates are empathetic, tech-savvy, and calm under pressure. Join us to create memorable experiences for our guests.

Qualifications

• Empathetic with high emotional intelligence.
• Excellent verbal and written communication skills.
• Calm under pressure and detail-oriented.

Responsibilities

• Welcome guests and ensure they have a great check-in experience.
• Represent the company to clients and guests.
• Liaise between teams and handle communications.

Skills

Empathy

Verbal communication

Written communication

Tech-savvy

Problem-solving

Job description

Overview

This role is all about delivering those WOW moments to our guests. Together with your fellow Receptionists, you'll spend your day welcoming guests to our amazing Apart Hotels in Cape Town, recommending unique experiences in and around the city, and ensuring our guests are always happy.

Responsibilities

• Make sure our guests are happy!
• Welcome guests as they arrive and make sure they have the best possible check-in
• Represent The Company to clients and guests who contact the property
• Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
• Answering emails, messages and phone calls
• Creating bookings and taking payments
• Co-ordinating Concierges
• Problem-solving with your Team daily

Ideal person

• Based in Cape Town
• Empathetic with high emotional intelligence
• Excellent in verbal and written communication
• Acutely aware of the body language of others
• On-time, in the right place at the right time and ready with a smile
• Tech-savvy
• Calm under pressure
• Crazy proactive
• Detail oriented
• A Team player! You do your best to help your team.