Analytics & Control Support Engineer

Rockwell Automation; Rustenburg; Remote; ZAR 500,000 - 800,000; Full time

Job summary

A leading company in automation technology is seeking an Analytics & Control Support Engineer to assist clients with software solutions in advanced analytics. This role involves providing technical support, engaging in project activities, and requires a Bachelor's degree in engineering. Candidates should be problem solvers with a willingness to travel and a passion for client service.

Benefits

Comprehensive mindfulness programs

Volunteer Paid Time off available

Employee Assistance Program

On-demand digital course library for professional development

Qualifications

• Degree in engineering with focus on heavy modeling or process control.
• Willingness to travel up to 50% of the time.
• 5+ years of experience preferred.

Responsibilities

• Provide product and application support including health checks and performance analyses.
• Support market development and sales activities.
• Perform technical project activities including design and data analysis.

Skills

Problem Solving

Client Service Orientation

Collaboration

Education

Bachelors or equivalent degree in chemical engineering or other engineering

Tools

DCS (SCADA, HMI, etc.)

PLC configuration

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As an Analytics & Control Support Engineer, you will work with our Support Application Engineers in supporting our customers software and applications that cover a wide spectrum of Advanced Analytics. The scope of applications ranges from diagnostic and predictive to closed-loop control.

The work is demanding and provides unparalleled exposure to unique opportunities. The learning curve can be steep, but our team will help you develop a broad set of skills and help you to explore areas that are interesting to you. Our focus is on helping clients extract value from their software solutions, not just making the technology work. No two projects are the same – professional curiosity and a problem-solving desire is the essential!

You will report to our Advanced Analytics Senior Support Manager and will be based anywhere in EMEA region with remote schedule.

Your Responsibilities - you will do :

• Provide product, engineering, and application support to service existing clients including periodic system and application health checks, performance analyses, and develop reports to document findings, and follow-up on recommendations to sustain and maximize the value of our applications.
• Support market development activities and participate in sales closure activities as requested by team.
• Support the project staffing process to maximize overall support department margin.
• Customer-focused to understand and respond to customers' needs.
• Work and collaborate with clients, peers, and management to help develop solutions and ensure partners agreement
• Experience working in a team-oriented, collaborative environment with a deep commitment to client service.
• Perform technical project activities (design, system integration and installation, data analysis and modeling, application development, site installation, commissioning) as assigned.
• Identification of technical issues that impact project performance (scope creep, delays, requested change orders).
• Help document best practices for the use in the development applications.

The Essentials - You Will Have :

• Bachelors or equivalent degree in chemical engineering or other engineering with heavy modeling, statistics, or process control focus.
• Must be willing to travel up to 50% of the time, typically 1- or 2-week trips.

The Preferred - You Might Also Have :

• 5+ years of experience as a process or control engineer in a manufacturing environment.
• Interest in automation, process control and advanced model-predictive applications.
• Experience in the process industries (Chemical, Refining).
• Exposure to instrumentation, industrial control systems, and supervisory control applications.
• Exposure to advanced process control implementation or business case development.
• Familiarity with DCS (SCADA, HMI, etc.) and / or PLC configuration.
• Experience with model predictive control products.
• Experience with emissions monitoring systems.
• Experience in Environmental Monitoring Regulations (PS-16, Part75).

What We Offer :

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development.

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